Application Engineer

Munters; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Free shuttle service

5 days working

Job summary

Munters in Gurugram, India, is seeking a Customer Interaction and Technical Support specialist to assist customers with HVAC products, services, and technical issues via phone, email, or chat.

You will provide clear product knowledge, troubleshoot problems, and collaborate with technical teams to resolve complex issues, ensuring a positive customer experience. Perks include a free shuttle service and a 5‑day work week.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Offer technical assistance to customers with HVAC-related concerns, including troubleshooting and guiding system operation and maintenance.
• Collaborate with technical teams to raise and resolve complex technical issues.
• Stay up-to-date on the latest HVAC products, technologies, and industry trends.
• Communicate product features, benefits, and warranties to customers.

Job description

Customer Interaction

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide clear and concise information regarding HVAC products, services, and technical issues.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.

Technical Support

• Offer technical assistance to customers with HVAC-related concerns, including troubleshooting and providing guidance on system operation and maintenance.
• Collaborate with technical teams to raise & resolve complex technical issues.

Product Knowledge

• Stay up-to-date on the latest HVAC products, technologies, and industry trends.
• Effectively communicate product features, benefits, and warranties to customers.

Perks and Benefits

• Free shuttle service from Iffco Metro Station and vice versa.
• 5 days working (Monday to Friday)