Front Office Receptionist

Valli Super Speciality Hospital; Salem; On-site; INR 201,000 - 290,000; Full time

Job summary

Valli Super Speciality Hospital in Tamil Nadu invites applications for a Patient Services / Front Desk Executive role. You will welcome patients, guide them to departments, schedule appointments, handle registrations, and coordinate with doctors, billing, and lab teams to ensure smooth admissions.

The ideal candidate excels in communication, maintains patient confidentiality, and can manage multiple tasks calmly in a busy hospital environment.

Responsibilities

• Welcome patients and their attendants politely.
• Guide patients to the correct department, doctor, or service.
• Provide information about hospital facilities and procedures.
• Schedule, confirm, and reschedule doctor appointments.
• Maintain appointment registers or hospital software.
• Inform patients about doctor availability and timings.
• Register new and returning patients.
• Collect basic patient information and identification documents.
• Create or update patient records accurately.
• Answer incoming calls professionally.
• Transfer calls to doctors, nurses, billing, laboratory, pharmacy, etc.
• Respond to general patient inquiries.
• Guide patients regarding consultation fees and billing procedures.
• Coordinate with the billing/cash counter when required.
• Provide receipts or direct patients to the appropriate billing department.
• Maintain patient files and documents.
• Ensure records are properly filed and handled confidentially.
• Retrieve patient records when requested by authorized staff.
• Coordinate with doctors, nurses, laboratory, pharmacy, radiology, and billing departments.
• Communicate important information to the appropriate department promptly.
• Remain calm when dealing with emergency patients and attendants.
• Immediately inform the emergency/medical team.
• Direct patients to the emergency department without unnecessary delay.
• Handle patient questions and complaints politely.
• Maintain confidentiality and respect patient privacy.
• Help create a clean, organized, and professional reception environment.
• Maintain registers, reports, and daily records.
• Perform data entry and basic computer work.
• Handle emails, printing, scanning, photocopying, and other office tasks.

Job description

Role & responsibilities

Main Jobs & Responsibilities

Patient Reception

• Welcome patients and their attendants politely.
• Guide patients to the correct department, doctor, or service.
• Provide information about hospital facilities and procedures.

Appointments

• Schedule, confirm, and reschedule doctor appointments.
• Maintain appointment registers or hospital software.
• Inform patients about doctor availability and timings.

Patient Registration

• Register new and returning patients.
• Collect basic patient information and identification documents.
• Create or update patient records accurately.

Telephone Handling

• Answer incoming calls professionally.
• Transfer calls to doctors, nurses, billing, laboratory, pharmacy, etc.
• Respond to general patient inquiries.

Billing & Payments

• Guide patients regarding consultation fees and billing procedures.
• Coordinate with the billing/cash counter when required.
• Provide receipts or direct patients to the appropriate billing department.

Medical Records

• Maintain patient files and documents.
• Ensure records are properly filed and handled confidentially.
• Retrieve patient records when requested by authorized staff.

Coordination

• Coordinate with doctors, nurses, laboratory, pharmacy, radiology, and billing departments.
• Communicate important information to the appropriate department promptly.

Emergency Support

• Remain calm when dealing with emergency patients and attendants.
• Immediately inform the emergency/medical team.
• Direct patients to the emergency department without unnecessary delay.

Patient Service

• Handle patient questions and complaints politely.
• Maintain confidentiality and respect patient privacy.
• Help create a clean, organized, and professional reception environment.

Administrative Work

• Maintain registers, reports, and daily records.
• Perform data entry and basic computer work.
• Handle emails, printing, scanning, photocopying, and other office tasks.