Front Office Executive

Drlogy; New Delhi; On-site; Full time

Job description

Professional Front Office Executive responsible for managing reception operations, patient registration, appointment scheduling, and customer service activities within hospital environments. Skilled in communication, front desk coordination, billing support, and patient interaction management. Experienced in ensuring smooth front-office operations and delivering excellent patient service experiences.

Responsibilities

• Manage front desk and reception operations efficiently.
• Register patients and maintain appointment schedules accurately.
• Handle patient inquiries and provide service-related information.
• Coordinate with hospital departments for patient support activities.
• Maintain patient records and front-office documentation systematically.
• Ensure professional communication and customer service standards.
• Support billing and payment coordination activities when required.
• Resolve patient concerns and front-office issues promptly.
• Manage phone calls, emails, and visitor interactions professionally.
• Maintain confidentiality of patient and hospital information.
• Monitor waiting area management and patient flow activities.
• Prepare front office reports and operational summaries regularly.
• Ensure cleanliness and organization of reception areas.
• Support emergency coordination and patient assistance activities.
• Contribute to patient satisfaction and operational excellence initiatives.