Front Office Patient Relations

Drlogy; Chennai District; On-site; INR 250,000 - 500,000; Full time

Job summary

Drlogy in Chennai is looking for a Front Office & Patient Relations Executive to manage front desk operations and facilitate patient interactions. The role involves patient registration, appointment scheduling, and ensuring patient satisfaction through professional service. The ideal candidate will coordinate communication between departments and support billing activities while maintaining confidentiality and a positive atmosphere. This position requires strong interpersonal skills and a commitment to service excellence.

Responsibilities

• Welcome and assist patients, visitors, and guests in a professional and courteous manner.
• Handle patient registration, appointment scheduling, and appointment confirmations efficiently.
• Manage front desk operations and ensure smooth patient flow within the facility.
• Respond to patient inquiries regarding services, departments, doctors, and appointments.
• Coordinate with doctors, nursing staff, billing, and other departments for patient requirements.
• Assist patients with admission, discharge, and departmental guidance when required.
• Handle incoming calls, emails, and patient communications professionally.
• Address patient concerns, complaints, and feedback promptly.
• Maintain accurate patient records, appointment logs, and front office documentation.
• Ensure proper management of visitor entries and front office administrative activities.
• Support billing and payment coordination by guiding patients to relevant departments.
• Maintain confidentiality of patient information and hospital records.
• Ensure professionalism, positive attitude, and patient-friendly communication at all times.

Job description

Front Office & Patient Relations Executive is responsible for managing front desk operations, handling patient interactions, and ensuring a smooth and positive patient experience within the hospital/organization. The involves patient registration, appointment coordination, addressing patient queries, managing communication between departments, and maintaining professional front office operations. The candidate will play a key in enhancing patient satisfaction, maintaining efficient workflow, and ensuring excellent customer service standards.

Responsibilities

• Welcome and assist patients, visitors, and guests in a professional and courteous manner.
• Handle patient registration, appointment scheduling, and appointment confirmations efficiently.
• Manage front desk operations and ensure smooth patient flow within the facility.
• Respond to patient inquiries regarding services, departments, doctors, and appointments.
• Coordinate with doctors, nursing staff, billing, and other departments for patient requirements.
• Assist patients with admission, discharge, and departmental guidance when required.
• Handle incoming calls, emails, and patient communications professionally.
• Address patient concerns, complaints, and feedback promptly and elevate issues when necessary.
• Maintain accurate patient records, appointment logs, and front office documentation.
• Ensure proper management of visitor entries and front office administrative activities.
• Support billing and payment coordination by guiding patients to relevant departments.
• Maintain confidentiality of patient information and hospital records.
• Ensure cleanliness, organization, and professional appearance of the reception and waiting areas.
• Coordinate patient relation activities aimed at improving patient satisfaction and service quality.
• Provide information regarding hospital services, facilities, and healthcare programs.
• Support emergency patient coordination and priority handling when required.
• Prepare daily reports related to patient appointments, inquiries, and front office activities.
• Ensure compliance with hospital policies, customer service standards, and operational protocols.
• Maintain professionalism, positive attitude, and patient-friendly communication at all times.
• Perform additional front office and patient relation responsibilities assigned by management or supervisors.