Front Office Receptionist

Netfolks Consulting; Dehradun; On-site; INR 334,800 - 558,000; Full time

Job summary

Netfolks Consulting seeks an administrative professional for their healthcare team in Dehradun, India. The role involves greeting patients, managing appointments, and handling billing procedures.

Preferred candidates should be graduates with 1-3 years of experience in a hospital setting or freshers with strong communication skills. Proficiency in MS Office and basic computer literacy is essential, with the flexibility to work various shifts.

Qualifications

• 1-3 years of experience in hospital front-office / reception / administration preferred.
• Freshers with good communication and basic computer knowledge may also be considered.
• Flexibility to work in shifts including mornings, evenings, weekends, and public holidays.

Responsibilities

• Greet patients and visitors courteously and professionally in person and by phone.
• Register new patients and update existing patient data.
• Schedule, confirm, reschedule, or cancel appointments.
• Collect payments from patients when applicable.
• Ensure timely reporting/documentation for admissions and discharges.

Skills

Good communication skills

Interpersonal skills

Basic computer literacy

Typing speed and data-entry proficiency

Education

Graduate with BSc / MSc preferred

Tools

MS Office (Word, Excel, Outlook)

Hospital information / patient-management software

Job description

Role & Responsibilities

• Greet patients and visitors courteously and professionally in person and by phone.
• Register new patients: collect demographic & contact details; create patient records / OPD cards / unique ID (UHID or hospital-specific ID); update existing patient data.
• Schedule, confirm, reschedule or cancel appointments based on doctor/department availability.
• Collect payments from patients (cash/ card / other modes) when applicable.
• Handle billing procedures generate bills/invoices, attach bills to claim/preauthorization forms if applicable.
• Ensure timely reporting / documentation e.g. for admissions, discharges, patient counts, billing/claims, cash collections.

Preferred Candidate Profile

• Education: Graduate with BSc / MSc preferred.
• Prior experience: 1-3 years in hospital front-office / reception / administration preferred; freshers with good communication and basic computer knowledge may also be considered.
• Good communication and interpersonal skills; polite, empathetic and patient-friendly demeanor.
• Basic computer literacy familiarity with MS Office (Word, Excel, Outlook) and preferably hospital information / patient-management software.
• Flexibility to work in shifts mornings, evenings, weekends, and public holidays as required by hospital operations.
• Excellent typing speed and data-entry proficiency (accurate and reasonably fast)