Front Office Executive

Drlogy; Chennai; On-site; INR 279,000 - 390,600; Full time

Job summary

Drlogy in Chennai, Tamil Nadu, is seeking a Front Office Executive to manage patient interactions and appointments. The role requires excellent communication and multitasking skills, along with a service-oriented mindset. Responsibilities include greeting patients, managing inquiries, scheduling appointments, and ensuring smooth operations within the front office. Candidates should have experience in handling front office functions, maintaining records, and supporting patient satisfaction.

Qualifications

• Ability to handle patient interactions and manage appointments.
• Proficiency in maintaining accurate records.
• Experience in front office operations in healthcare.

Responsibilities

• Greet and welcome patients, visitors, and clients in a courteous and professional manner.
• Handle inquiries and provide accurate information regarding services and procedures.
• Register patients and maintain accurate records in the system.
• Schedule, confirm, and manage appointments efficiently.
• Manage walk-in patients and ensure proper queue and flow management.

Skills

Strong communication skills

Multitasking ability

Service-oriented mindset

Job description

The Front Office Executive will be responsible for handling patient interactions, managing appointments, coordinating with departments, and ensuring smooth front office functioning. This requires strong communication skills, multitasking ability, and a service-oriented mindset.

Roles and Responsibilities:

• Greet and welcome patients, visitors, and clients in a courteous and professional manner.
• Handle inquiries and provide accurate information regarding services, procedures, and departments.
• Register patients and maintain accurate records in the system.
• Schedule, confirm, and manage appointments efficiently.
• Manage walk-in patients and ensure proper queue and flow management.
• Answer incoming calls, route calls appropriately, and take messages.
• Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
• Ensure timely communication with patients regarding appointments and updates.
• Maintain front office registers, reports, and documentation.
• Guide patients regarding billing processes andect them to relevant departments.
• Handle patient concerns and elevate issues when required.
• Maintain cleanliness and organization of the reception area.
• Manage incoming and outgoing emails, couriers, and correspondence.
• Ensure confidentiality of patient information and records.
• Assist in maintaining data accuracy in CRM/HIS systems.
• Support administrative and coordination tasks as required.
• Monitor patient waiting time and ensure efficient service delivery.
• Follow organizational policies, SOPs, and service standards.
• Maintain professional grooming and behavior at all times.
• Work efficiently in shifts and manage workload during peak hours.
• Coordinate with support teams to enhance patient comfort and experience.
• Participate in training programs and performance reviews.
• Demonstrate strong interpersonal and communication skills.
• Maintain discipline, punctuality, and accountability.
• Contribute to improving overall patient satisfaction and front office efficiency.