Receptionist

Drlogy; Krishnanagar; On-site; INR 167,400 - 279,000; Full time

Job summary

Drlogy in Krishnanagar, West Bengal is seeking a Receptionist. As the first point of contact for patients and visitors, you will manage front desk operations, handle patient registration, and ensure smooth communication between patients and medical staff.

The ideal candidate should possess strong communication skills, a customer-focused attitude, and the ability to manage multiple tasks in a fast-paced healthcare environment while maintaining professionalism and accuracy.

Qualifications

• Strong communication skills to interact effectively with patients and staff.
• Ability to handle multiple tasks in a fast-paced environment.
• Professionalism in handling sensitive patient information.

Responsibilities

• Greet and assist patients, visitors, and vendors politely.
• Manage patient registration and entry in hospital software.
• Schedule, reschedule, and confirm appointments.
• Handle incoming and outgoing phone calls efficiently.
• Provide basic information about services and timings.
• Maintain front desk records and daily reports.
• Coordinate with doctors and technicians for patient flow.
• Ensure waiting area is clean and organized.
• Handle patient inquiries and complaints professionally.
• Support billing desk when required.
• Guide patients to respective departments.

Skills

Strong communication skills

Customer-focused attitude

Ability to manage multiple tasks

Professionalism

Job description

The Receptionist is the first point of contact for patients and visitors at the diagnostic center. This is responsible for managing front desk operations, handling patient registration, appointment scheduling, and ensuring smooth communication between patients and medical staff. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to manage multiple tasks in a fast-paced healthcare environment while maintaining professionalism and accuracy.

• Greet and assist patients, visitors, and vendors politely
• Manage patient registration and entry in hospital software
• Schedule, reschedule, and confirm appointments
• Handle incoming and outgoing phone calls efficiently
• Provide basic information about services and timings
• Maintain front desk records and daily reports
• Coordinate with doctors and technicians for patient flow
• Ensure waiting area is clean and organized
• Handle patient inquiries and complaints professionally
• Support billing desk when required
• Maintain confidentiality of patient information
• Guide patients to respective departments
• Manage walk‑in and emergency patient coordination