Receptionist / Admin

Pravaayu Healthcare; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Pravaayu Healthcare in Mumbai is seeking a Receptionist/Admin to be the first point of contact for patients and visitors, providing a positive and efficient experience. This role requires strong communication and organizational skills to support clinic operations.

Responsibilities include greeting patients, scheduling appointments, registering patients, handling check-in/out, answering calls and emails, basic billing, maintaining records, and supporting providers.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to handle patient inquiries professionally.

Responsibilities

• Greet patients and visitors warmly as they enter the clinic.
• Schedule, reschedule, and cancel appointments using the scheduling system.
• Register patients and update contact and medical history.
• Assist with check-in and check-out processes for efficiency.
• Provide information about clinic services and pre-appointment instructions.
• Answer phone calls and respond to emails with inquiries and scheduling.
• Handle basic billing inquiries and collect fees.
• Maintain waiting area cleanliness and comfort.
• Support administrative tasks like filing and data entry.
• Assist healthcare providers with prep and administrative tasks.
• Conduct follow-up calls to gauge patient satisfaction.
• Adhere to clinic policies and maintain patient records.
• Monitor and replenish office and medical inventory.
• Maintain professional grooming and appearance.

Skills

Communication skills

Organizational skills

Customer service

Job description

Job Summary:

Receptionist/ Admin is the first point of contact for patients and visitors to the clinic, responsible for providing a positive and efficient experience. This role requires strong communication and organizational skills to ensure smooth operations.

Key Responsibilities

• Patient Reception: Greet patients and visitors warmly as they enter the clinic, creating a friendly and welcoming atmosphere.
• Appointment Management: Schedule, reschedule, and cancel patient appointments using the clinic's scheduling system, taking into account provider availability.
• Patient Registration: Collect and update patient information, including contact details and medical history.
• Check-In and Check-Out: Assist patients with the check-in process upon arrival and check-out after their appointments, ensuring accuracy and efficiency.
• Patient Assistance: Provide information about clinic services, procedures, and any pre-appointment instructions to patients.
• Phone and Email Communication: Answer phone calls and respond to emails from patients, addressing inquiries, scheduling, and providing information.
• Billing and Payment: Collect fees and process payments, as well as handle basic billing inquiries.
• Waiting Room Management: Keep the waiting area clean, organized, and comfortable for patients, ensuring a pleasant environment.
• Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining patient records.
• Provider Support: Assist healthcare providers with administrative tasks and preparations as needed.
• Follow-Up: Conduct follow-up calls to check on patient satisfaction and address any post-visit concerns.
• Adherence to Clinic Policies: Follow clinic policies and guidelines for patient service and care.
• Inventory Management: Monitor and maintain office supplies and medical inventory, ensuring that necessary materials are stocked and readily available for clinic operations.
• Grooming and Appearance: Maintain a clean, professional appearance that reflects the clinic's standards.