Front Office/Guest relations

Urbanrise; Chennai District; On-site; INR 446,400 - 669,600; Full time

Job summary

A leading real estate developer in Chennai is seeking an experienced Guest Relations / Front Office Executive for a luxury project based in Sholinganallur. The ideal candidate will ensure a premium service experience that upholds luxury standards and is the first point of contact for guests. Responsibilities include managing front desk operations, addressing guest needs, and coordinating with teams to deliver exceptional hospitality. Preferred candidates will have a background in hotels or luxury real estate, with strong communication and customer service skills.

Qualifications

• Minimum 5+ years of experience in hotel front office, guest relations, hospitality, or luxury real estate.
• Proven experience in handling high-end clientele and delivering premium service.
• Professional appearance and attitude suitable for a luxury environment.

Responsibilities

• Serve as the primary point of contact for guests, ensuring a warm, professional welcome.
• Manage front desk operations including check-ins, check-outs, and appointment coordination.
• Handle guest inquiries and requests promptly, ensuring high levels of satisfaction.

Skills

Strong communication skills in English

Excellent interpersonal skills

Customer service skills

Tools

Front office systems

MS Office

Job description

Job Title: Guest Relations / Front Office

Experience: 5+ Years

Work Schedule: Wednesday to Monday (Tuesday – Weekly Off)

Website: www.urbanrise.in

Urbanrise is South India’s largest real estate developer, recognized for its pathbreaking and quality residential projects across South India. Backed by the renowned Alliance Group, Urbanrise has delivered over 22,000+ homes and has 72 million square feet under development. Driven by a passion for growth and sustainability, our projects are not just about creating homes but building communities that foster a sense of belonging. With a commitment to integrity and reliability, Urbanrise ensures timely delivery, meeting and exceeding home buyer expectations.

Job Summary

We are seeking an experienced Guest Relations / Front Office Executive for a luxury project based in Sholinganallur. The ideal candidate will be the first point of contact for guests and clients, ensuring a premium service experience that reflects the brand’s luxury standards. Candidates with a background in hotels, hospitality, or luxury real estate are preferred.

Key Responsibilities

• Serve as the primary point of contact for guests, clients, and visitors, ensuring a warm, professional, and personalized welcome.
• Manage front desk operations including check-ins, check-outs, visitor handling, and appointment coordination.
• Handle guest inquiries, requests, and concerns promptly, ensuring high levels of satisfaction.
• Maintain excellent knowledge of the project, amenities, services, and local information.
• Coordinate with internal teams (operations, housekeeping, security, sales, maintenance) to deliver seamless guest experiences.
• Manage phone calls, emails, and walk-in queries in a courteous and efficient manner.
• Maintain accurate records, logs, and guest data while ensuring confidentiality.
• Uphold luxury service standards, grooming, and professional etiquette at all times.
• Assist in handling VIP guests and special requests.
• Ensure the front office area is presentable, organized, and aligned with brand standards.

Required Qualifications & Experience

Minimum 5+ years of experience in hotel front office, guest relations, hospitality, or luxury real estate.

• Proven experience in handling high-end clientele and delivering premium service.
• Strong communication skills in English (additional languages are a plus).
• Excellent interpersonal, problem-solving, and customer service skills.
• Professional appearance and attitude suitable for a luxury environment.
• Proficiency in front office systems, MS Office, and basic reporting.
• Ability to work independently and as part of a team.

Preferred Skills

• Background in luxury hotels, serviced apartments, or premium residential projects.
• Experience handling HNI / UHNI clients.
• Strong organizational and multitasking abilities.

Seniority Level

Mid-Senior level

Employment Type

Full-time

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