Guest Relations Officer

HRALWAYS; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

HRALWAYS is recruiting for a Guest Relation Executive (GRE) for a luxury real estate firm in Mumbai. The role requires greeting walk‑in clients, managing forms, directing them to appropriate desks, and coordinating with sales teams to ensure smooth visits.

Ideal candidates have 1–4 years in Real Estate or premium luxury sales, a polished appearance, fluency in English, and Salesforce familiarity is a plus. In‑person interviews are mandatory, with travel to Western Suburbs as needed.

Qualifications

• Education: H.S. / Graduate in any field, fluent in English.
• Experience: 1–4 years in Real Estate (premium builders) or luxury sales.
• Well-groomed, polished personality with an affinity for luxury client service.
• SFDC (Salesforce) exposure will be an added advantage.
• Willingness to travel across Western Suburbs.

Responsibilities

• Act as the first point of contact for walk‑in clients and brokers.
• Assist with walk‑in forms and escort clients to waiting areas.
• Assign sales managers on a ROT A basis as approved by the site head.
• Handle pantry and stationery stock management.
• Ensure clients are attended promptly with accurate project details.
• Respond to client queries in person or in writing.
• Maintain customer enquiry updates, database, and MIS.
• Oversee basic housekeeping and guest arrangements (tea/coffee, lounge setup).
• Conduct after‑sales follow‑ups and handle grievances/complaints.
• Ensure proper sitting arrangements in meeting rooms and conference areas.
• Work closely with the sales team to provide support as required.
• Proficiency in Excel & MS Office.

Skills

Real estate

Excel

MS Office

Salesforce (SFDC)

Customer service

Education

H.S./Graduate in any field

Tools

Salesforce (SFDC)

Job description

HRALWAYS is a premium recruitment agency specializing in real estate, architecture firms, interior design firms, manufacturing companies, legal firms, and chartered accountant firms.

We are currently hiring for a real estate firm that focuses on luxury high-rises catering to High Net-Worth Individuals (HNI) and Ultra High Net-Worth Individuals (UHNI). Candidates must have a background in real estate and be able to understand customer walk-ins, conversion ratios (CP ratio), and conflict resolution.

The interview process consists of three rounds held on different days, but all will be in-person interviews. If you are not willing to attend a personal interview, we will not be able to proceed with your application for this role.

JOB DESCRIPTION: Guest Relation Executive (GRE)

Salary: As per industry standards

Scope & Accountabilities

• Act as the first point of contact for walk‑in clients and brokers.


• Assist with walk‑in forms and escort clients to waiting areas.


• Assign sales managers on a ROTA basis as approved by the site head.


• Handle pantry and stationery stock management.


• Ensure clients are attended promptly with accurate project details.


• Respond to client queries in person or in writing.


• Maintain customer enquiry updates, database, and MIS.


• Oversee basic housekeeping and guest arrangements (tea/coffee, lounge setup).


• Conduct after‑sales follow‑ups and handle grievances/complaints.


• Ensure proper sitting arrangements in meeting rooms and conference areas.


• Work closely with the sales team to provide support as required.


• Proficiency in Excel & MS Office


• Team player with a professional demeanor

Target Profile

• Education: H.Sc / Graduate in any field; fluent in English


• Experience: 1–4 years in Real Estate (preferably premium builders) OR luxury sales (premium automobile showroom, hospitality, lifestyle retail)


• Well‑groomed, polished personality with an affinity for luxury client service


• Experience in SFDC (Salesforce) will be an added advantage


• Willingness to travel across Western Suburbs