Guest Relationship Executive

SRSD INFRASTRUCTURE VENTURE LLP-MUREC; Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

SRSD INFRASTRUCTURE VENTURE LLP-MUREC seeks a professional Front Office/Receptionist to manage the reception, greet clients, and coordinate with sales and admin teams in a premium corporate setting.

The role focuses on maintaining a welcoming environment, handling calls, managing appointments, and ensuring high standards of hospitality with English and Hindi proficiency.

Qualifications

• Graduate in any discipline; relevant certification in Front Office/Hospitality will be an advantage.
• 57 years of relevant experience as a Receptionist, Front Office Executive, Guest Relations Executive, or similar role.
• Prior experience in Real Estate, Hospitality, Luxury Residential, Corporate Office, or Premium Sales Office will be preferred.
• Excellent communication and interpersonal skills.
• Good command of English and Hindi.
• Pleasant personality with professional grooming and etiquette.
• Strong telephone handling and customer service skills.
• Good knowledge of MS Office, Email, and basic computer applications.

Responsibilities

• Manage the reception/front desk and ensure a professional and welcoming environment.
• Greet and assist clients, channel partners, visitors, and senior management professionally.
• Handle incoming and outgoing calls and route them to the appropriate departments/persons.
• Maintain visitor records and coordinate visitor entry and exit.
• Schedule and manage appointments, meetings, and client visits.
• Coordinate with the Sales team for client meetings, site visits, and property presentations.
• Maintain daily records of client/visitor interactions and appointments.
• Receive and distribute courier, letters, documents, and other official communication.
• Handle basic email correspondence and maintain front-office documentation.
• Coordinate refreshments and meeting-room arrangements for clients and visitors.
• Maintain reception area presentation and ensure high standards of hospitality.
• Assist the Sales and Administration teams with day-to-day coordination whenever required.
• Maintain confidentiality of company and client information.
• Ensure excellent customer service and a premium experience for every visitor.

Skills

Excellent communication

Customer service orientation

Front desk management

Telephone etiquette

Coordination & follow-up

Time management

Attention to detail

Professional grooming

Strong interpersonal skills

English and Hindi proficiency

Education

Bachelor degree in any discipline

Front Office/Hospitality certification

Tools

MS Office

Email

Job description

Key Responsibilities

• Manage the reception/front desk and ensure a professional and welcoming environment.
• Greet and assist clients, channel partners, visitors, and senior management professionally.
• Handle incoming and outgoing calls and route them to the appropriate departments/persons.
• Maintain visitor records and coordinate visitor entry and exit.
• Schedule and manage appointments, meetings, and client visits.
• Coordinate with the Sales team for client meetings, site visits, and property presentations.
• Maintain daily records of client/visitor interactions and appointments.
• Receive and distribute courier, letters, documents, and other official communication.
• Handle basic email correspondence and maintain front-office documentation.
• Coordinate refreshments and meeting-room arrangements for clients and visitors.
• Maintain reception area presentation and ensure high standards of hospitality.
• Assist the Sales and Administration teams with day-to-day coordination whenever required.
• Maintain confidentiality of company and client information.
• Ensure excellent customer service and a premium experience for every visitor.

Candidate Profile

• Graduate in any discipline; relevant certification in Front Office/Hospitality will be an advantage.
• 57 years of relevant experience as a Receptionist, Front Office Executive, Guest Relations Executive, or similar role.
• Prior experience in Real Estate, Hospitality, Luxury Residential, Corporate Office, or Premium Sales Office will be preferred.
• Excellent communication and interpersonal skills.
• Good command of English and Hindi.
• Pleasant personality with professional grooming and etiquette.
• Strong telephone handling and customer service skills.
• Good knowledge of MS Office, Email, and basic computer applications.
• Ability to handle multiple visitors, calls, and tasks efficiently.
• Strong coordination and organizational skills.
• Should be presentable, confident, courteous, and service-oriented.

Key Competencies

• Customer Service & Hospitality
• Excellent Communication
• Front Desk Management
• Telephone Etiquette
• Client Handling
• Professional Grooming
• Coordination & Follow-up
• Time Management
• Attention to Detail
• Confidentiality & Professionalism

Ideal Candidate

The ideal candidate should have a premium corporate personality, excellent client-handling skills, and the ability to represent a luxury real estate sales office professionally. Candidates from reputed real estate developers, luxury hotels, premium automobile showrooms, corporate offices, or high-end customer-facing environments will be preferred.