Guest Relations Executive - Bandra (W)

WAY2GO_Consultant Service; Mumbai; On-site; INR 507,780 - 608,220; Full time

Job summary

WAY2GO_Consultant Service is looking for a guest handling professional in Mumbai. The role involves ensuring upscale experiences for guests at a luxury real estate site, coordinating communications and inventory, and maintaining cleanliness at the front office. Applicants should be graduates with at least 1 year of experience in guest handling or a front office role, with excellent English communication skills. This position requires working six days a week on shifts during the day.

Qualifications

• Excellent English communication skills are essential.
• Minimum 1 year of experience in guest handling or front office role.

Responsibilities

• Provide upscale guest experiences to clients and guests visiting the site office.
• Ensure guests and clients are properly greeted upon arrival.
• Monitor daily updates from Sales and Pre‑Sales teams to secure client slots.
• Coordinate inventory (pantry, stationery, brochures, etc.).
• Give accurate feedback to Sales Officer after unit visits.
• Ensure special guests receive personalized attention.
• Coordinate communication between guests and the team.
• Monitor housekeeping for cleanliness and hygiene of front office.
• Participate in planning and execution of site events.

Skills

Guest handling

Guest coordination

Front office

Front desk

Administrative assistance

Education

Graduate

Job description

Site: Top Real Estate Developer (Luxury)

Location: Bandra W

Budget: Upto 50k

Qualifications: Graduate with excellent English communication skills

Experience: Minimum 1 year in guest handling / front office role

Shift: 9:00 AM – 6:00 PM & 10:00 AM – 7:00 PM (6 days a week, 1 day off during weekdays)

Preferred Industries: Hospitality, Aviation, Real Estate

Responsibilities

• Provide upscale guest experiences to clients and guests visiting the site office.
• Ensure guests and clients are properly greeted upon arrival.
• Monitor daily updates from the Sales and Pre‑Sales teams to secure client slots.
• Coordinate inventory (pantry, stationery, brochures, etc.).
• Give accurate feedback to the Sales Officer after sample unit visits.
• Ensure special guests receive personalized attention (VVIPs, celebrities, politicians, NRIs, etc.).
• Coordinate and manage communication between guests and the team.
• Communicate information in an accurate and engaging manner.
• Monitor and supervise the housekeeping team to maintain cleanliness and hygiene of the front office and lobby area.
• Participate in and coordinate with other teams for planning and execution of site events, ensuring smooth execution.

Key Skills

• Guest handling
• Guest coordination
• Front office
• Front desk
• Administrative assistance