Guest Relations Executive

Gera Developments; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Gera Developments Private Limited invites a Guest Relation Executive for our Pune East & West projects. You will manage front desk operations, greet visitors, record inquiries, and coordinate with Sales Managers to drive customer experience.

Responsibilities include Salesforce entries, enquiry reporting, and maintaining site and office presentation. Hospitality experience preferred; strong communication and multitasking required.

Qualifications

• Experience in hospitality or aviation may apply.
• Good organizer and communicator with a pleasant disposition.
• Multitasking and time-management skills are essential.
• Familiar with Front Office policies and procedures.
• Receive inbound calls and visitors; provide brief project information.

Responsibilities

• Manage front desk and guest services operations.
• Record inquiries in Salesforce daily and respond promptly.
• Provide quick responses, capture enquiry details, and route to Sales Manager.
• Send enquiry reports to Sales Managers periodically.
• Follow up and maintain the sales office, site, and garden areas.
• Coordinate with vendors for repairs and maintenance of site sales office.
• Manage lobby, greet visitors, and direct to relevant parties.
• Handle inbound sales calls and direct to Sales Managers.

Skills

Guest relations

Front desk operations

Customer service

Sales coordination

Communication

Tools

Salesforce

Job description

We are Gera Developments Private Limited (GDPL), a brand known by our five-decade history as one of the pioneers in the Real Estate business in Pune. Innovation, transparency, and enhanced customer experience is how we have created award-winning, premium residential and commercial projects in Pune, Goa, Bengaluru, and California. We live and work by “Let’s Outdo”, a philosophy that defines everything we do to raise the standards of Real Estate in the country.

There are many ‘firsts’ that stand to our credit. Way back in 2004, we introduced India’s first 5-year Warranty on Real Estate, that RERA mandated only in 2017. We then introduced India’s first and only 7-year warranty in Real Estate. In 2014, we designed and launched the award-winning ChildCentric® Homes, which revolutionised the Real Estate sector for both, the developer, and the home buyer. IntelliplexesTM, SkyVillasTM, and The Imperium series are our other highly successful product lines. In our 50th Year, we launched yet another first-of-its-kind industry initiative—Gera’s Home Equity Power—a means to provide financial flexibility to customers to meet financial emergencies.

How the world sees us

It has been an honour to be recognised as an innovative business leader, and an employer to build a career with by some of the best talent in the country.

We’re the only Real Estate company to be recognised in the top 10 mid-size organisations six times in a row by the Great Places to Work® Institute, and we continue to feature amongst the Top 50 Great Mid-Size WorkplacesTM 2024 in India. In 2024, we have also been proudly recognised as one of India’s Best WorkplacesTM in Real Estate, and India’s Best WorkplacesTM in Building a Culture of Innovation for All. As we raise the bar on service orientation, product innovation, real estate marketing, and brand building, we are consciously creating a workplace where our employees achieve new heights in their areas of expertise.

Our people-forward culture

How did we achieve this? By cheering for our outdoers. We care about our people, and invest in their success. We cultivate a culture of innovation, inclusiveness, high growth and rewards, inspiring our employees to challenge themselves, and besting their own past performance to achieve their professional goals and their self-development objectives.

We are looking for a Guest Relation Executive for our projects in Pune East & West

Responsibilities –

• Responsible for all operations of the front desk and guest services including petty expense management.
• Responsible for recording the inquiries in Salesforce on a daily basis.
• Provide quick response to the customers, record enquiry details and feedback form. Check their desired requirements and assign a Sales Manager as per their source channel
• Sending enquiry reports to the Sales Managers periodically.
• Regular follow up, upkeep of the requirements of the sales office, site, and garden areas.
• Ensure followup with concerned vendors or parties for the repairs and maintenance of site sales office, ensuring closures.
• Manages the company’s lobby area. Greets and directs all visitors, customers, vendors, etc. Especially tending to the customers both existing and new.
• Handles all incoming sales phone calls and diverts further to the Sales Managers.
• Must be a good organizer and communicator and must have pleasant disposition and friendly personality.
• Multitasking time-management skills are essential.
• Familiarize with Front Office policies and procedures.
• Receive inbound calls and visitors. Give brief project information and handout collateral to prospects.

Personality Dimensions:

• Multi-tasking with high levels of tenacity
• Good interpersonal skills
• Proactive & Self driven
• Result Oriented

Candidates from hospitality or aviation may apply.

If you love 'OUTDOING', this is the place to be!