Front Office Executive

Tieten Medicity; Thane; On-site; INR 180,000 - 240,000; Full time

Job summary

Tieten Medicity in Thane, Maharashtra is seeking a Front Office Executive to manage reception operations, greet patients and visitors, and ensure a professional first impression. You will handle inquiries in person and by phone, and maintain a welcoming environment.

Responsibilities include scheduling appointments, coordinating with doctors, assisting with registration, entering patient data, verifying documents, and coordinating with billing for payments.

Responsibilities

• Greet patients, visitors and vendors upon arrival and handle inquiries in person or by phone.
• Manage appointment scheduling and coordinate with doctors and healthcare professionals.
• Assist patients with registration and admission forms and verify documents such as ID proofs and insurance papers.
• Enter patient details into the hospital management system and ensure accurate billing records.
• Coordinate with the billing department for payments and issue accurate bills and receipts.
• Maintain front office organization, records and reports; support interdepartmental communication and address patient concerns.

Job description

• The Front Office Executive is responsible for managing reception operations and ensuring a smooth and professional first impression for patients, visitors, and vendors.
• The role includes greeting and assisting individuals upon arrival, handling inquiries both in person and over the phone, and maintaining a welcoming environment at all times.
• The executive manages appointment scheduling, coordinates with doctors and healthcare professionals, and informs patients about any delays or changes in their appointments.
• They assist patients with registration and admission forms, accurately enter patient details into the hospital management system, and verify important documents such as ID proofs and insurance papers.
• The role also involves coordinating with the billing department for payments, handling various payment modes including cash and card, and issuing accurate bills and receipts.
• Additionally, the executive ensures the front office area remains organized, maintains necessary records and reports, supports interdepartmental coordination for smooth operations, addresses patient concerns courteously, provides information about hospital services and doctor availability, answers and routes phone calls appropriately, responds to emails and messages promptly, and facilitates effective communication between patients and hospital departments.