Front Office Executive

Suraksha Diagnostics; Agartala, Hooghly, Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Suraksha Diagnostics is seeking a Front Office Executive to manage patient registration, appointments, billing, and inquiries. You will be the first point of contact for patients, doctors, and visitors, ensuring a seamless experience and efficient front office operations.

The ideal candidate has 2–4 years of experience in front office or healthcare operations, strong knowledge of billing and appointment management, and excellent communication skills.

Qualifications

• Graduate in any discipline.
• 2–4 years of experience in front office, patient relations, customer service, or healthcare operations.
• Strong understanding of healthcare processes, medical terminology, and patient handling.
• Good knowledge of billing, appointment management, and hospital/diagnostic centre operations.
• Proficiency in MS Office and hospital/diagnostic management systems.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, resolve patient concerns, and work effectively under pressure with attention to detail.

Responsibilities

• Manage front office operations, patient registration, appointments, and billing activities.
• Welcome patients and visitors, address enquiries, and provide prompt support.
• Coordinate with doctors, technicians, nurses, and other healthcare professionals to ensure smooth patient flow and service delivery.
• Handle incoming calls, emails, messages, and appointment requests professionally while maintaining confidentiality.
• Maintain accurate records of patient registrations, appointments, billing information, and report dispatch in the designated systems.
• Ensure timely collection of payments, documentation of corporate cases, and daily cash reconciliation.
• Assist patients with test appointments, doctor consultations, report collection, and emergency requirements.
• Ensure compliance with company policies, operational SOPs, and patient data confidentiality standards.
• Maintain a professional, customer-centric environment at the reception and waiting area.

Skills

Front office

Patient relations

Customer service

Billing processes

MS Office

Communication skills

Confidentiality

Education

Graduate in any discipline

Tools

Hospital MIS

MS Office Suite

Job description

Job Summary

The Front Office Executive is responsible for managing patient registration, appointments, billing, queries, and report dispatch while ensuring a seamless patient experience and efficient front office operations. The role acts as the first point of contact for patients, doctors, and visitors.

Key Responsibilities

• Manage front office operations, patient registration, appointments, and billing activities.
• Welcome patients and visitors, address enquiries, and provide prompt support for patient-related concerns.
• Coordinate with doctors, technicians, nurses, and other healthcare professionals to ensure smooth patient flow and service delivery.
• Handle incoming calls, emails, messages, and appointment requests professionally while maintaining confidentiality.
• Maintain accurate records of patient registrations, appointments, billing information, and report dispatch in the designated systems.
• Ensure timely collection of payments, documentation of corporate cases, and daily cash reconciliation.
• Assist patients with test appointments, doctor consultations, report collection, and emergency requirements.
• Ensure compliance with company policies, operational SOPs, and patient data confidentiality standards.
• Maintain a professional, customer-centric environment at the reception and waiting area.

Desired Candidate Profile

• Graduate in any discipline.
• 2-4 years of experience in front office, patient relations, customer service, or healthcare operations.
• Strong understanding of healthcare processes, medical terminology, and patient handling practices.
• Good knowledge of billing, appointment management, and hospital/diagnostic centre operations.
• Proficient in MS Office and hospital/diagnostic management systems.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, resolve patient concerns, and work effectively under pressure with attention to detail.

Key Competencies

• Customer Service Excellence
• Communication & Interpersonal Skills
• Patient Relationship Management
• Attention to Detail
• Multitasking & Time Management
• Problem Solving
• Professionalism & Confidentiality
• Team Collaboration