Front office and customer support

Pathkind Labs; Prayagraj; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Pathkind Labs is seeking a diligent Front Office/Receptionist to manage patient registrations, appointments, and inquiries at the hospital reception in Prayagraj. You will welcome patients, verify information, and coordinate with departments to ensure smooth service delivery.

Role requires handling calls, maintaining records, and supporting billing activities while upholding confidentiality and high standards of patient care.

Responsabilidades

• Welcome patients, visitors, and attendants courteously.
• Manage patient registration and appointment scheduling.
• Verify patient information and maintain accurate records.
• Handle incoming calls, emails, and front-office inquiries.
• Guide patients regarding hospital departments and services.
• Coordinate appointments with consultants and clinical departments.
• Assist in patient admissions, transfers, and discharge coordination.
• Manage patient check-in and check-out procedures.
• Coordinate with billing, nursing, and other departments.
• Handle patient concerns and escalation issues when necessary.
• Maintain front-office documentation and operational records.
• Support billing and payment collection activities when required.
• Ensure smooth patient flow and waiting-area management.
• Maintain confidentiality of patient information.
• Prepare daily reports and administrative records.
• Ensure cleanliness and organization of the reception area.
• Follow hospital customer-service standards and SOPs.
• Participate in quality-improvement and patient-satisfaction initiatives.
• Maintain professional appearance and conduct.
• Perform additional duties assigned by the Front Office Manager.

Descripción del empleo

Role & responsibilities

• Welcome patients, visitors, and attendants courteously.
• Manage patient registration and appointment scheduling.
• Verify patient information and maintain accurate records.
• Handle incoming calls, emails, and front-office inquiries.
• Guide patients regarding hospital departments and services.
• Coordinate appointments with consultants and clinical departments.
• Assist in patient admissions, transfers, and discharge coordination.
• Manage patient check-in and check-out procedures.
• Coordinate with billing, nursing, and other departments.
• Handle patient concerns and escalation issues when necessary.
• Maintain front-office documentation and operational records.
• Support billing and payment collection activities when required.
• Ensure smooth patient flow and waiting-area management.
• Maintain confidentiality of patient information.
• Prepare daily reports and administrative records.
• Ensure cleanliness and organization of the reception area.
• Follow hospital customer-service standards and SOPs.
• Participate in quality-improvement and patient-satisfaction initiatives.
• Maintain professional appearance and conduct.
• Perform additional duties assigned by the Front Office Manager.