Front Office Executive

Tieten Medicity; Mumbai, Delhi, Bengaluru; On-site; INR 223,000 - 402,000; Full time

Job summary

Tieten Medicity is seeking a Front Office Executive to manage reception operations and ensure a professional first impression for patients, visitors and vendors. You will greet arrivals, answer inquiries in person and on the phone, and maintain a welcoming environment.

Responsibilities include appointment scheduling, coordinating with doctors, assisting with registration and admission forms, verifying documents, and informing patients of delays.

Responsibilities

• Greet patients, visitors and vendors on arrival and maintain a welcoming reception.
• Answer inquiries in person and over the phone and ensure a smooth front-office experience.
• Manage appointment scheduling and coordinate with doctors and other healthcare professionals.
• Assist patients with registration and admission forms, verify documents and enter details accurately.
• Coordinate with the billing department for payments and issue accurate bills/receipts; maintain records and reports.

Job description

• The Front Office Executive is responsible for managing reception operations and ensuring a smooth and professional first impression for patients, visitors, and vendors.
• The role includes greeting and assisting individuals upon arrival, handling inquiries both in person and over the phone, and maintaining a welcoming environment at all times.
• The executive manages appointment scheduling, coordinates with doctors and healthcare professionals, and informs patients about any delays or changes in their appointments.
• They assist patients with registration and admission forms, accurately enter patient details into the hospital management system, and verify important documents such as ID proofs and insurance papers.
• The role also involves coordinating with the billing department for payments, handling various payment modes including cash and card, and issuing accurate bills and receipts.
• Additionally, the executive ensures the front office area remains organized, maintains necessary records and reports, supports interdepartmental coordination for smooth operations, addresses patient concerns courteously, provides information about hospital services and doctor availability, answers and routes phone calls appropriately, responds to emails and messages promptly, and facilitates effective communication between patients and hospital departments.

Location-Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad