Front Office Executive

Ambuja Neotia Healthcare Venture; Raipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Ambuja Neotia Healthcare Venture is seeking a front office professional to be the first point of contact for patients and visitors at a hospital facility in Raipur, India. The role involves managing registrations, appointments, inquiries, and directing patients to the right departments with confidentiality and care.

The ideal candidate should have a graduate degree and substantial experience in hospital front office operations, with excellent communication and interpersonal skills to coordinate

Qualifications

• Graduate in any discipline; relevant qualifications in Hospital Administration or Hospitality Management will be an advantage.
• 16 years of relevant experience in front office operations, preferably in a hospital or healthcare setting.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle registration, appointments, and inquiries for patients and visitors.
• Coordinate billing, admissions, and discharge paperwork.
• Answer calls and direct patients to appropriate departments.
• Maintain accurate patient data and confidentiality.
• Handle complaints courteously and coordinate with clinical and administrative teams.

Skills

Excellent communication and Interp.

Education

Graduate in any discipline with hospital administration or hospitality management advantage

Job description

Role & responsibilities

Front office staff are the first point of contact for patients and visitors, handling registration, appointments, and inquiries. They should manage billing coordination, admissions, and discharge paperwork. To answer calls and direct patients to the right departments. To maintain accurate patient data and confidentiality. To handle complaints courteously and coordinate with clinical and administrative teams.

Preferred candidate profile

• Graduate in any discipline; relevant qualifications in Hospital Administration or Hospitality Management will be an advantage.
• 16 years of relevant experience in front office operations, preferably in a hospital or healthcare setting.
• Excellent communication and interpersonal skills.