Front Office Executive

Aims Hospital & Research Center; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Aims Hospital & Research Center in Pune seeks a dedicated Front Office Executive to manage patient registration, appointment scheduling, check-in/check-out, and billing support. You will serve as the first point of contact, guiding patients and visitors with professional care.

Responsibilities include insurance verification, record maintenance, and providing friendly customer service while ensuring privacy and smooth hospital operations.

Qualifications

• Must have excellent communication and interpersonal skills.
• Should handle patient data with confidentiality and accuracy.

Responsibilities

• Register patients with accurate demographic, contact and insurance details.
• Schedule and coordinate appointments to optimize clinic flow.
• Assist with billing, payments and insurance verification as needed.
• Maintain organized patient records and support front desk operations.

Job description

1. Patient Registration

One of the first responsibilities of a front office executive is to collect patient information. They take details like name, contact information, and medical history and update them in the hospital system. If the patient has health insurance, they check and verify the details. Proper registration helps in smooth treatment and billing later.

2. Appointment Scheduling

Managing appointments is another key role of their job. They book consultations for patients with doctors and specialists and help with rescheduling if needed. Keeping an organized schedule avoids delays and ensures that doctors see patients on time.

3. Handling Phone Calls

A front office executive answers phone calls from patients and visitors. They guide callers about appointment availability, hospital services, and doctor timings. If needed, they transfer calls to the right department or take messages for doctors and staff.

4. Patient Check-in and Check-out

When a patient arrives, the executive confirms their identity and updates medical records if needed. They may also collect consultation fees or advance payments for treatments. After the appointment, they help with billing and provide discharge-related documents if required.

5. Maintaining Patient Records

Keeping patient records updated is an essential duty of a hospital front office executive. They enter information like address changes, medical history updates, and insurance details. Organized records help doctors access important patient information easily.

6. Insurance Verification

Many patients use health insurance for treatment, and the front office executive helps verify their eligibility. They check insurance details to confirm whether a patient's treatment is covered under their policy. This avoids confusion later when making payments.

7. Billing and Payment Collection

They assist with the billing process by preparing invoices, collecting payments, and following up on any outstanding dues. If a patient faces issues with insurance claims, they provide guidance and support in resolving them.

8. Providing Customer Service

A front office executive makes sure that every patient and visitor feels welcome at the hospital. They answer questions, solve minor concerns, and guide patients to the right department. Their friendly and professional approach creates a positive experience for patients.

9. Administrative Support

Apart from handling patients, they also perform general office tasks. This includes managing office supplies, keeping the reception area neat, and coordinating with other departments for smooth operations.

10. Following Hospital Rules

Hospitals follow strict rules regarding patient privacy and data protection. The front office executive makes sure that patient details remain confidential and follow guidelines related to medical information handling. A Hospital Front Office Executive plays a vital role in keeping hospital operations smooth. They act as a bridge between patients and medical staff, helping with appointments, billing, and record-keeping. Their work ensures that patients get the right support, making their hospital experience hassle-free. Role & responsibilities