Front Desk Executive

Drlogy; Ahmedabad District; On-site; INR 350,000 - 500,000; Full time

Job summary

Drlogy in Ahmedabad District, Gujarat is seeking a Professional Front Desk Executive to oversee reception operations, manage patient registration, and schedule appointments. The ideal candidate will excel in communication and front-office administration.

Your role will involve handling inquiries, providing service information, and ensuring a positive patient experience. The position offers an opportunity to work in a dynamic hospital environment.

Qualifications

• Proficient in managing front desk and reception operations.
• Experience in patient registration and appointment scheduling.
• Skilled at handling patient inquiries and providing service information.

Responsibilities

• Manage front desk and reception operations efficiently.
• Register patients and schedule appointments accurately.
• Coordinate with doctors and hospital departments.
• Guide patients through hospital processes and services.
• Resolve patient concerns professionally and courteously.

Skills

Communication

Patient Coordination

Front-office Administration

Service Excellence

Job description

Professional Front Desk Executive responsible for managing reception operations, patient registration, appointment scheduling, and customer service activities within hospital environments. Skilled in communication, patient coordination, front-office administration, and service excellence.

• Manage front desk and reception operations efficiently.
• Register patients and schedule appointments accurately.
• Handle patient inquiries and provide service information.
• Coordinate with doctors and hospital departments.
• Manage phone calls, emails, and visitor interactions.
• Maintain patient records and front-office documentation.
• Support billing and OPD coordination activities.
• Guide patients through hospital processes and services.
• Monitor waiting area and patient flow management.
• Resolve patient concerns professionally and courteously.
• Maintain confidentiality of patient information.
• Prepare front-office reports and operational summaries.
• Follow hospital SOPs and administrative procedures.
• Contribute to positive patient experience and satisfaction.