Front Office Executive

Randstad; Kalyani Nagar; On-site; INR 200,000 - 400,000; Full time

Job summary

Randstad is seeking a front desk receptionist to greet patients and manage registration, billing and scheduling at the clinic. You will handle queries across online, offline and telephonic channels and guide patients to the appropriate areas with a warm and professional demeanor.

The role requires presentable appearance, proactive communication, and coordination with multiple departments to support smooth clinic operations. Prior experience in healthcare front desk is preferred.

Qualifications

• Experience in front desk or reception in healthcare settings.
• Strong communication and interpersonal skills.
• Ability to manage registrations, billing and appointment scheduling.
• Coordinating across departments to ensure smooth operations.

Responsibilities

• Greeting patients appropriately and creating a welcoming environment.
• Proficient in communication across offline, online and telephonic channels.
• Presentable, warm and polite demeanor at all times.
• Managing front desk tasks including registration, billing, and scheduling appointments.
• Answering patient queries through multiple channels.
• Guiding patients to appropriate areas within the facility.
• Ensuring proactive communication with patients.
• Inter-department coordination to support clinic operations.
• Maintaining documentation and records accurately.
• Handling insurance related queries and coordinating with insurance companies.
• Reporting to Clinic Manager for operational concerns.

Skills

Front desk coordination

Patient communication

Billing & registration

Query handling

Job description

Role & responsibilities

• Greeting patients appropriately.
• Proficient in communication.
• Presentable, warm & polite.
• Managing all front desk / reception tasks including but not limited to Registration, billing, scheduling appointments.
• Answering patient queries through online, offline, telephonic.
• Guiding patient to appropriate areas.
• Ensuring effective / proactive communication with patients.
• Inter departmental coordination.
• Crowd management.
• Requisite maintenance of documentation & records.
• Handling insurance related queries of patients & coordination with Insurance company.
• Reporting to the Clinic Manager for all functional and Operational concerns.