Front Office Executive

Indira Ivf Hospital; Pune District; Presencial; INR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Indira Ivf Hospital is seeking a courteous hospital receptionist to welcome patients and visitors, register patients, and coordinate appointments at our Pune district facility. You will support inquiries, guide patients through services, and ensure records are accurately maintained.

The role involves collaboration with doctors and staff, handling payments where needed, and upholding confidentiality of patient information as per policy.

Responsabilidades

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration and maintain accurate records in the hospital management system.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming calls, emails, and patient inquiries.
• Guide patients regarding hospital services, departments, and procedures.
• Coordinate with doctors, nursing staff, and other departments for patient requirements.
• Generate registration forms, patient files, and necessary documentation.
• Support billing and payment collection processes as required.
• Maintain daily patient visit records and reports.
• Ensure the reception and waiting area remains organized and presentable.
• Handle patient complaints or concerns and escalates issues when necessary.
• Maintain confidentiality of patient information as per hospital policies.

Descripción del empleo

Role & responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration and maintain accurate records in the hospital management system.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming calls, emails, and patient inquiries.
• Guide patients regarding hospital services, departments, and procedures.
• Coordinate with doctors, nursing staff, and other departments for patient requirements.
• Generate registration forms, patient files, and necessary documentation.
• Support billing and payment collection processes as required.
• Maintain daily patient visit records and reports.
• Ensure the reception and waiting area remains organized and presentable.
• Handle patient complaints or concerns and escalates issues when necessary.
• Maintain confidentiality of patient information as per hospital policies.