Front Office Executive

Health Pillar Hospitals; Dum Dum; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

Free meal

Job summary

Health Pillar Hospitals in Dum Dum, West Bengal, seeks a patient services professional to manage front desk duties, appointments, and patient communications. You will greet patients, verify details, and facilitate admissions with a focus on smooth clinic flow.

Responsibilities include maintaining accurate EHR records, handling billing inquiries, and coordinating lab or referral scheduling while ensuring privacy compliance and a welcoming environment.

Responsibilities

• Patient greeting and check-in; verify identification and insurance details.
• Appointment scheduling across multi-line phone systems and calendars.
• Call management and routing; answer inquiries on hours and policies.
• Patient record maintenance in EHR with confidentiality.
• Billing and payments; collect co-pays and assist with claims.
• Waiting area coordination for calm, orderly flow.
• Clinical support communication; notify providers and schedule labs.
• Compliance with privacy laws (HIPAA) in all interactions.

Job description

Role & responsibilities :

• Patient Greeting and Check-In: Welcome patients and visitors warmly, verify identification, confirm insurance details, and guide individuals through admission process or medical paperwork.
• Appointment Scheduling: Manage multi-line phone systems and electronic calendars to book, reschedule, or cancel patient appointments while optimizing provider availability.
• Call Management and Routing: Answer incoming phone traffic, address routine inquiries regarding clinic hours and policies, and route messages accurately to clinical staff.
• Patient Record Maintenance: Update, retrieve, and organize digital files and electronic health records (EHR) while ensuring strict confidentiality.
• Billing and Payments: Collect co-pays, handle outstanding balances, process basic financial transactions, and assist with third-party insurance claims.
• Waiting Area Coordination: Maintain a clean, calm, and orderly reception environment to minimize patient anxiety and ensure smooth daily clinic flow.
• Clinical Support Communication: Notify medical providers of patient arrivals, manage referral requests, and coordinate lab or test scheduling as directed.
• Compliance and Privacy Adherence: Follow data protection rules and privacy laws (such as HIPAA guidelines) in all verbal and electronic interactions.

Perks and benefits

• Free meal