Front Office Executive

GEM Hospital and Research centre; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

GEM Hospital and Research centre in Chennai is seeking an Experienced Front Office Executive to manage front-desk duties, patient inquiries, registrations, and appointment coordination.

The role requires strong patient-handling and coordination skills within a hospital environment, ensuring smooth admissions, billing assistance, and professional service.

Qualifications

• Experienced Front Office Executive with prior experience in a hospital or healthcare setting.

Responsibilities

• Greet and assist patients, visitors, and attendants.
• Provide information about hospital services, departments, and doctors.
• Handle patient registration and maintain records in HIMS.
• Manage and confirm doctor appointments.
• Attend phone calls and handle patient inquiries.
• Coordinate with doctors, nurses, PRO, and other departments.
• Support patient admission and discharge processes.
• Assist with billing-related queries and handle cash/receipts.
• Address patient concerns and elevate issues when required.
• Maintain reception and waiting areas in an organized manner.
• Follow hospital policies, confidentiality, and service standards.

Skills

Front Office

Hospital Experience

Patient Handling

Coordination

Job description

Role & responsibilities

• Greet and assist patients, visitors, and attendants.
• Provide information about hospital services, departments, and doctors.
• Handle patient registration and maintain records in HIMS.
• Manage and confirm doctor appointments.
• Attend phone calls and handle patient inquiries.
• Coordinate with doctors, nurses, PRO, and other departments.
• Support patient admission and discharge processes.
• Assist with billing-related queries and handle cash/receipts.
• Address patient concerns and elevate issues when required.
• Maintain reception and waiting areas in an organized manner.
• Follow hospital policies, confidentiality, and service standards.

Preferred candidate profile

Experienced Front Office Executive with prior experience in a hospital or healthcare setting, preferably with strong patient-handling and front-office coordination skills.