Front Office Executive

Sodexo; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sodexo is seeking a Front Office Executive/Helpdesk for its Pune Kharadi location. The role involves coordinating all service requests via email, phone, and other channels, and managing end-to-end office operations for the Pune Kharadi WeWork site.

The candidate will act as the main point of contact for client queries, prepare MIS reports, and ensure data confidentiality. Experience in admin coordination and strong communication skills are preferred.

Qualifications

• Front office coordination and customer service skills
• MS Office and data handling abilities
• Strong communication and interpersonal skills
• Attention to detail and ability to multi-task

Responsibilities

• Coordinate all work requests received via email, phone or other communication channels.
• Handle end-to-end operations for the Pune Kharadi WeWork office.
• Serve as focal point of contact for client queries and requests.
• Prepare MIS reports and data submissions weekly or monthly as required.
• Generate reports from collected data for client and facility teams.
• Manage employee queries, issues, and tracking until resolution with admin/WeWork teams.
• Track seating, access, business card, and parking allocations through closure.
• Set up and maintain reports with data from client, staff and facility teams for transparency.
• Maintain data confidentiality and security related to facility information.
• Assist with meeting room and board room bookings for the MD & CLT teams.
• Coordinate WeWork workflow, resolve escalations, and raise tickets as needed.
• Track invoices and perform reconciliation for vendors until submission.
• Support onboarding for new hires and assist with joining processes.

Job description

Position Title: Front office Executive/helpdesk

Location: Pune, Kharadi, Magarpatta

Role Description

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.

Key Responsibilities

• Collaborate with other members of the on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
• End to End Operational/Executive role for entire Pune Kharadi WTC office.
• Focal Point of Contact for all queries and concern for all request and requirement coming through.
• MIS preparation and data collation/submission weekly/Monthly basis as and when required.
• Produce reports based on the data collected, through queries received / request received.
• Manage and understand all issue employee /queries reporting complaints or work requests and ensuring it is followed up till closure by the admin / WeWork team.
• Seat allotment /tracking all-access/business Cards requirement /Parking Allotment and ensuring it is tracked till closure.
• Set up reports with all collected data coming from the Client/Staff as well as for facility team for controlling, transparency and information purposes
• Maintain the confidentiality and security of all data and information relating to the facility
• Support on Meeting room, board room booking for MD & CLT team.
• Managing WeWork workflow co-ordination and resolving escalation and raising ticket as and when required.
• Invoice tracking & Reconciliation for vendor and other invoices till submission.
• New Hire Employee Support and coordination for complete joining process and on boarding set up