Executive - Helpdesk

Cushman & Wakefield; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Cushman & Wakefield is seeking an Executive - Helpdesk to ensure timely delivery of Front Office services for client staff in Pune, India, supporting business needs in line with SLAs and KPIs. The role involves handling day-to-day help desk calls, coordinating with technical and soft services teams, managing vendors and consumables, and supporting office events and town halls.

The ideal candidate has graduate work experience and at least two years in a corporate helpdesk environment, with strong

Qualifications

• Graduate Work Experience
• Minimum Experience – 2 Years in the same profile with corporate

Responsibilities

• Attend day to day calls from internal customers at the help desk and resolve issues, queries, stationery needs, cafeteria & office space inspection rounds.
• Prepare snag lists and coordinate with technical & soft services teams.
• Vendor management, consumables tracking and MIS as required.
• Coordinate with various teams during town halls & other events.

Education

Graduate

Job description

Job Title

Executive - Helpdesk

Job Description

To achieve the timely and efficient delivery of Front Office services to client staffs in Pune, India in support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.

Major Responsibilities

• To attend day to day calls received from internal customers at the help desk for resolving issues, queries, stationery requirements, cafeteria & office space inspection rounds.
• preparing snag lists and coordination with technical & soft services team.
• Vendor management, consumables tracking making MIS as required.
• Coordination with various teams during town halls & other events.

Qualification

• Graduate Work Experience
• Minimum Experience – 2 Years in the same profile with corporate

INCO: “Cushman & Wakefield”