Front Office Executive

Sodexo; Koregaon Park; On-site; INR 300,000 - 540,000; Full time

Job summary

Sodexo in Koregaon Park, Pune is seeking a Front Office Executive/Helpdesk to coordinate service requests received via email, phone, or other channels. The role acts as the on-site focal point for all queries and requirements, ensuring timely dispatch and closure with the admin/WeWork team.

Responsibilities include MIS reporting, data consolidation, and generating reports for management. You will manage access, parking, and meeting room bookings, while maintaining data confidentiality and

Responsibilities

• End to End Operational/Executive role for entire Pune Kharadi WTC office.
• Focal Point of Contact for all queries and concern for all request and requirement coming through.
• MIS preparation and data collation/submission weekly/Monthly basis as and when required.
• Produce reports based on the data collected, through queries received / request received.
• Manage and understand all issue employee /queries reporting complaints or work requests and ensuring it is followed up till closure by the admin / WeWork team.
• Seat allotment /tracking all-access/business Cards requirement /Parking Allotment and ensuring it is tracked till closure.
• Set up reports with all collected data coming from the Client/Staff as well as for facility team for controlling, transparency and information purposes
• Maintain the confidentiality and security of all data and information relating to the facility
• Support on Meeting room, board room booking for MD & CLT team.
• Managing WeWork workflow co-ordination and resolving escalation and raising ticket as and when required.
• Invoice tracking & Reconciliation for vendor and other invoices till submission.
• New Hire Employee Support and coordination for complete joining process and on boarding set up

Job description

Position Title: Front office Executive/helpdesk

Reports To: Facility Manager

Location: koregaon park

Role Description:

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.

Key Responsibilities

Collaborate with other members of the on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

• End to End Operational/Executive role for entire Pune Kharadi WTC office.
• Focal Point of Contact for all queries and concern for all request and requirement coming through.
• MIS preparation and data collation/submission weekly/Monthly basis as and when required.
• Produce reports based on the data collected, through queries received / request received.
• Manage and understand all issue employee /queries reporting complaints or work requests and ensuring it is followed up till closure by the admin / WeWork team.
• Seat allotment /tracking all-access/business Cards requirement /Parking Allotment and ensuring it is tracked till closure.
• Set up reports with all collected data coming from the Client/Staff as well as for facility team for controlling, transparency and information purposes
• Maintain the confidentiality and security of all data and information relating to the facility
• Support on Meeting room, board room booking for MD & CLT team.
• Managing WeWork workflow co-ordination and resolving escalation and raising ticket as and when required.
• Invoice tracking & Reconciliation for vendor and other invoices till submission.
• New Hire Employee Support and coordination for complete joining process and on boarding set up