Front Office Executive

Property solutions India Pvt ltd; Bengaluru; On-site; INR 223,000 - 246,000; Full time

Job summary

Property solutions India Pvt ltd is seeking a Helpdesk Executive / Mail Room / Admin / Front office to manage client communications, log data, and support daily operations.

You will use ticketing software to track and close issues, prepare reports, and maintain essential records. Immediate joiners preferred for this facility management role at Dairy Circle, Bangalore.

Qualifications

• Attend internal & external calls and emails from clients and coordinate resolutions.
• Prepare daily call logs and monthly MIS reports for status tracking.
• Utilize helpdesk software to acknowledge and close tickets promptly.

Responsibilities

• Attend internal & external calls / emails and collaborate with stakeholders for timely resolution.
• Prepare daily call log summaries and monthly MIS reports.
• Maintain and file required documents and records.
• Take minutes of weekly and monthly meetings.

Skills

Call handling

MIS reporting

Ticketing system

Documentation

Meeting minutes

Education

Any Degree

Tools

Ticketing software

Job description

Role & responsibilities

Helpdesk Executive / Mail Room / Admin / Front office .

• Attend internal & external calls / e-mails of the clients. i.e. (Requests/Complaints/Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
• Prepare daily call log summary to analyze data
• Prepare monthly MIS report & daily report i.e. a record of daily call logs, pending complaints, technical issues with the status and closure details, or any other report as required.
• Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
• Maintain & file all the necessary required documents and records.
• Taking minutes of weekly and monthly meetings.

Work location - Dairy Circle (Near Koramangala) -Bangalore.

Immediate joiners preferred.

Those who interested to start their carrier in facility management industry can apply.

Preferred candidate profile

Any Degree - salary range - (20,000 to 22,000) Take home .