Front Office Executive

Shri Khatu Shyam Healthcare; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Shri Khatu Shyam Healthcare is seeking a courteous Front Office Executive to manage patient reception, registrations, and appointments at our Delhi facility. You will handle enquiries, guide patients to departments, and maintain accurate records in the Hospital Information System (HIS).

The role requires strong communication skills, patient-focused service, and effective coordination with doctors, nurses, and billing staff to ensure a smooth patient experience.

Qualifications

• Experience handling patient registration and appointments.
• Strong communication and customer service skills in a healthcare setting.
• Ability to manage patient records and use hospital information systems (HIS).

Responsibilities

• Welcome and assist patients and visitors in a courteous and professional manner.
• Handle patient registration and appointment scheduling.
• Manage OPD enquiries and guide patients to the appropriate department.
• Maintain accurate patient information in the Hospital Information System (HIS).
• Coordinate with doctors, nurses, and other hospital departments regarding patient appointments.
• Handle incoming phone calls, emails, and general enquiries.
• Provide information regarding doctors, services, consultation timings, and hospital facilities.
• Manage patient records, registration forms, and other front office documentation.
• Coordinate with the billing department for patient-related queries.
• Handle patient and attendant concerns professionally and escalate issues when required.
• Ensure proper management of the reception area and maintain a welcoming environment.
• Follow hospital policies and maintain patient confidentiality.
• Assist in managing patient feedback and complaints.
• Assist in opd and ipd billing of patients

Skills

Patient handling

Communication skills

Appointment scheduling

Telephone etiquette

Customer service

Computer proficiency

Multitasking

Problem-solving

Team coordination

Job description

We are looking for a polite, professional, and customer-focused Front Office Executive to manage patient reception and front desk operations. The candidate will be responsible for patient registration, appointments, enquiries, coordination, and providing a smooth experience to patients and their attendants.

Key Responsibilities

• Welcome and assist patients and visitors in a courteous and professional manner.
• Handle patient registration and appointment scheduling.
• Manage OPD enquiries and guide patients to the appropriate department.
• Maintain accurate patient information in the Hospital Information System (HIS).
• Coordinate with doctors, nurses, and other hospital departments regarding patient appointments.
• Handle incoming phone calls, emails, and general enquiries.
• Provide information regarding doctors, services, consultation timings, and hospital facilities.
• Manage patient records, registration forms, and other front office documentation.
• Coordinate with the billing department for patient-related queries.
• Handle patient and attendant concerns professionally and escalates issues when required.
• Ensure proper management of the reception area and maintain a welcoming environment.
• Follow hospital policies and maintain patient confidentiality.
• Assist in managing patient feedback and complaints.
• Assist in opd and ipd billing of patients

Key Skills

• Patient handling
• Communication skills
• Appointment scheduling
• Telephone etiquette
• Customer service
• Computer proficiency
• Multitasking
• Problem-solving
• Team coordination