Front Office Receptionist

Netfolks Consulting; Dehradun; On-site; INR 250,000 - 420,000; Full time

Job summary

Netfolks Consulting in Dehradun seeks a Hospital Front Office Executive to greet patients, manage registrations, schedule appointments, and handle payments. You will support admissions, billing and patient data processes in a busy clinical environment.

The ideal candidate brings 1–3 years of hospital front-office experience, strong communication, MS Office skills, and a willingness to work varying shifts, including holidays.

Qualifications

• Graduate with BSc / MSc preferred.
• 1–3 years in hospital front-office / reception / administration.
• Strong communication and interpersonal skills.
• Basic computer literacy and familiarity with MS Office.
• Willing to work in shifts including mornings, evenings, weekends and holidays.
• Excellent typing speed and data entry accuracy.

Responsibilities

• Greet patients and visitors courteously and professionally in person and by phone.
• Register new patients: collect demographic & contact details; create patient records / OPD cards / unique ID; update existing patient data.
• Schedule, confirm, reschedule or cancel appointments based on doctor/department availability.
• Collect payments from patients (cash/ card / other modes) when applicable.
• Handle billing procedures generate bills/invoices, attach bills to claim/preauthorization forms if applicable.
• Ensure timely reporting / documentation for admissions, discharges, patient counts, billing/claims and cash collections.

Skills

Communication skills

Typing speed

MS Office proficiency

Shift flexibility

Front office experience

Education

BSc / MSc preferred

Tools

Hospital information system

Hospital management software

Job description

• Greet patients and visitors courteously and professionally in person and by phone.


• Schedule, confirm, reschedule or cancel appointments based on doctor/department availability.


• Collect payments from patients (cash/ card / other modes) when applicable.


• Handle billing procedures generate bills/invoices, attach bills to claim/preauthorization forms if applicable.


• Ensure timely reporting / documentation e.g. for admissions, discharges, patient counts, billing/claims, cash collections.

Role & Responsibilities

• Greet patients and visitors courteously and professionally in person and by phone.


• Register new patients: collect demographic & contact details; create patient records / OPD cards / unique ID (UHID or hospital-specific ID); update existing patient data.


• Schedule, confirm, reschedule or cancel appointments based on doctor/department availability.


• Collect payments from patients (cash/ card / other modes) when applicable.


• Handle billing procedures generate bills/invoices, attach bills to claim/preauthorization forms if applicable.


• Ensure timely reporting / documentation e.g. for admissions, discharges, patient counts, billing/claims, cash collections.

Preferred Candidate Profile

• Education: Graduate with BSc / MSc preferred.


• Prior experience: 1-3 years in hospital front-office / reception / administration preferred; freshers with good communication and basic computer knowledge may also be considered.


• Good communication and interpersonal skills; polite, empathetic and patient-friendly demeanor.


• Basic computer literacy familiarity with MS Office (Word, Excel, Outlook) and preferably hospital information / patient-management software.


• Flexibility to work in shifts mornings, evenings, weekends, and public holidays as required by hospital operations.


• Excellent typing speed and data-entry proficiency (accurate and reasonably fast)