Front Office Executive

Mahajan Imaging; New Delhi, C Block, Sushant Lok Phase 1; On-site; INR 300,000 - 420,000; Full time

Job summary

Mahajan Imaging in New Delhi is seeking an experienced front office executive to welcome patients and coordinate appointments, while ensuring smooth registration and enquiries handling. The role requires 13 years in front office or healthcare settings, excellent communication in Hindi and English, and a professional, customer-friendly approach to support doctors and billing teams.

The ideal candidate will manage registrations, scheduling, and inquiries, while maintaining accurate patient records

Qualifications

• Graduate in any discipline.
• 13 years of experience in front office, reception, customer service, healthcare, hospital, or diagnostic centre preferred.
• Excellent communication and interpersonal skills.
• Good command of Hindi and English.
• Basic computer knowledge and proficiency in MS Office.
• Pleasant personality with a professional and customer-friendly approach.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Good coordination and problem-solving skills.

Responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration, appointment scheduling, and enquiries.
• Manage incoming calls and provide accurate information regarding services.
• Coordinate with doctors, technicians, billing, and other departments.
• Assist patients with required documentation and procedures.
• Handle billing/payment-related coordination and issue receipts where applicable.
• Maintain patient records and ensure data accuracy.
• Address patient concerns and escalate to the concerned department.
• Maintain records of daily front-office activities.
• Ensure the reception area is clean, organized, and professional.
• Follow SOPs and patient-service standards.
• Support other administrative/front-office activities as required.

Skills

Excellent communication

Interpersonal skills

Hindi & English proficiency

MS Office

Multi-tasking

Customer-focused

Education

Graduate in any discipline

Tools

MS Office

Job description

Role & responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration, appointment scheduling, and enquiries.
• Manage incoming calls and provide accurate information regarding services.
• Coordinate with doctors, technicians, billing, and other departments.
• Assist patients with the required documentation and procedures.
• Handle billing/payment-related coordination and issue receipts where applicable.
• Maintain patient records and ensure accuracy of data.
• Address patient concerns and escal complaints to the concerned department.
• Maintain proper records of daily front-office activities.
• Ensure the reception area is clean, organized, and professional.
• Follow organizational policies, SOPs, and patient-service standards.
• Support other administrative/front-office activities as required.

Preferred candidate profile

• Graduate in any discipline.
• 13 years of experience in front office, reception, customer service, healthcare, hospital, or diagnostic centre preferred.
• Excellent communication and interpersonal skills.
• Good command of Hindi and English.
• Basic computer knowledge and proficiency in MS Office.
• Pleasant personality with a professional and customer-friendly approach.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Good coordination and problem-solving skills.