Front Office Executive

Sense Health; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Sense Health in Bengaluru seeks a courteous Front Desk Executive to manage patient reception, registration, appointments, and front desk operations while delivering excellent patient service in a hospital setting.

The ideal candidate has 1–4 years of front desk experience, a Bachelor’s degree or diploma, strong MS Office skills, and excellent communication and organizational abilities with a professional appearance.

Qualifications

• Bachelor's degree or diploma in any discipline.
• 1–4 years of front desk or receptionist experience, preferably in a hospital or healthcare facility.
• Proficiency in MS Office and hospital management software (preferred).
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Professional appearance and customer-service mindset.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Register new patients and update existing patient records.
• Schedule, reschedule, and confirm appointments with doctors.
• Handle patient inquiries, phone calls, and walk-in requests.
• Guide patients regarding hospital services, departments, and procedures.
• Verify patient details and collect required documents.
• Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
• Process billing-related documentation and support payment collection, if required.
• Maintain accurate records while ensuring patient confidentiality.
• Manage incoming and outgoing correspondence and maintain the reception area.
• Handle emergency situations calmly and elevate issues when necessary.

Skills

Customer-focused

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Professional appearance

Education

Bachelor's degree or diploma

Tools

MS Office

Hospital management software

Job description

Job Summary

We are seeking a courteous, organized, and customer-focused Front Desk Executive to join our hospital. The ideal candidate will have 14 years of experience in a hospital or healthcare setting and will be responsible for managing patient reception, registration, appointments, and front desk operations while delivering excellent patient service.

Key Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Register new patients and update existing patient records.
• Schedule, reschedule, and confirm appointments with doctors.
• Handle patient inquiries, phone calls, and walk-in requests.
• Guide patients regarding hospital services, departments, and procedures.
• Verify patient details and collect required documents.
• Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
• Process billing-related documentation and support payment collection, if required.
• Maintain accurate records while ensuring patient confidentiality.
• Manage incoming and outgoing correspondence and maintain the reception area.
• Handle emergency situations calmly and elevate issues when necessary.

Required Qualifications

• Bachelor's degree or diploma in any discipline.
• 1–4 years of front desk or receptionist experience, preferably in a hospital or healthcare facility.
• Proficiency in MS Office and hospital management software (preferred).
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Professional appearance and customer-service mindset.