Front Office Executive

Cancer Healer Centre; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

ICI Hospital in Greater Kailash, New Delhi invites applications for a Front Desk Executive to manage front-office operations. You will welcome patients, handle inquiries, schedule appointments, and coordinate with hospital departments to ensure smooth patient flow.

The role requires graduate-level education and strong communication and interpersonal skills. Prior hospital front desk or customer service experience is preferred, with proficiency in MS Office.

Qualifications

• Graduate in any discipline.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office proficiency.
• Presentable, courteous, and patient-oriented.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Welcome and assist patients and visitors at the hospital reception.
• Handle incoming calls and respond to patient inquiries.
• Schedule and manage doctor appointments.
• Register patients and maintain accurate patient records.
• Coordinate with doctors, nurses, billing, and other departments.
• Guide patients regarding consultations and hospital procedures.
• Maintain reception records and daily reports.
• Ensure a professional and welcoming front-desk environment.
• Handle patient queries and complaints politely.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

Graduate in any discipline

Tools

MS Office

Job description

Job Title: Front Desk Executive

Company: ICI Hospital
Location: Greater Kailash, New Delhi
Department: Front Office / Hospital Operations
Employment Type: Full-Time

Job Description

We are looking for a professional and patient-friendly Front Desk Executive to manage front‑office operations at ICI Hospital. The candidate will be responsible for welcoming patients, handling inquiries, managing appointments, and ensuring smooth coordination between patients and hospital departments.

Key Responsibilities

• Welcome and assist patients and visitors at the hospital reception.
• Handle incoming calls and respond to patient inquiries.
• Schedule and manage doctor appointments.
• Register patients and maintain accurate patient records.
• Coordinate with doctors, nurses, billing, and other departments.
• Guide patients regarding consultations and hospital procedures.
• Maintain reception records and daily reports.
• Ensure a professional and welcoming front-desk environment.
• Handle patient queries and complaints politely.

Eligibility Criteria

• Graduate in any discipline.
• Previous experience in hospital reception, front desk, or customer service will be preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office proficiency.
• Presentable, courteous, and patient-oriented.
• Ability to handle multiple tasks efficiently.

Preferred Skills

• Hospital Front Desk Operations
• Patient Handling
• Appointment Scheduling
• Patient Registration
• Communication Skills
• Coordination and Customer Service

Work Location: ICI Hospital, Greater Kailash, New Delhi.