Front Office Executive

VSH Hospital; Bengaluru; On-site; INR 400,000 - 460,000; Full time

Job summary

VSH Hospital in Bengaluru seeks an Administration professional with 3 years of experience to manage the front desk, visitor records, and daily office tasks. You will greet patients, handle calls, schedule appointments, and maintain orderly office operations in a hospital setting.

The role emphasizes patient-facing service, efficient coordination with departments, and careful handling of confidential information and billing processes.

Qualifications

• Bachelor’s degree in any field.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and great organisational capabilities.
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.

Responsibilities

• Handle the front desk and maintain visitor records.
• Manage administrative chores and organisational tasks.
• Create a welcoming, professional environment for clients and customers.
• Managing the reception area and ensuring the office is neat and tidy.
• Greeting patients, families, and visitors courteously and professionally.
• Answering phone calls and directing them to the appropriate staff member/department.
• Handling incoming and outgoing mail and packages.
• Taking care of general day to day tasks like scheduling appointments, organising files and maintaining office supplies.
• Registering patients, scheduling appointments, and maintaining patient records.
• Answering phone calls, resolving customer inquiries, and directing patients to the appropriate people.
• Coordinating with other departments to resolve issues and improve efficiency.
• Performing basic administrative tasks such as data entry and document filing.
• Ensuring proper housekeeping arrangements and maintaining the reception area.
• Maintaining the confidentiality of patient and doctor's information.
• Handling billing and payment records, and preparing customer bills.
• Screening patient information and insurance eligibility, and reviewing insurance policies.

Skills

Excellent communication

Interpersonal skills

Organisational capabilities

Time management

Customer-oriented mindset

Education

Bachelor’s degree in any field

Job description

Administration 3 Years of Experience Salary: ₹4.00 LPA Qualification: Any Bachelor Degree Posted on November 15, 2024

Job Summary

• Handle the front desk and maintain visitor records.
• Manage administrative chores and organisational tasks.
• Create a welcoming, professional environment for clients and customers.
• Managing the reception area and ensuring the office is neat and tidy.
• Greeting patients, families, and visitors courteously and professionally.
• Answering phone calls and directing them to the appropriate staff member/department.
• Handling incoming and outgoing mail and packages.
• Taking care of general day to day tasks like scheduling appointments, organising files and maintaining office supplies.

Responsibilities

• Patient registration: Registering patients, scheduling appointments, and maintaining patient records
• Communication: Answering phone calls, resolving customer inquiries, and directing patients to the appropriate people
• Coordination: Coordinating with other departments to resolve issues and improve efficiency
• Administrative tasks: Performing basic administrative tasks such as data entry and document filing
• Housekeeping: Ensuring proper housekeeping arrangements and maintaining the reception area
• Confidentiality: Maintaining the confidentiality of patient and doctor's information
• Billing: Handling billing and payment records, and preparing customer bills
• Insurance: Screening patient information and insurance eligibility, and reviewing insurance policies.

Skill Required

• Bachelor’s degree in any field.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and great organisational capabilities.
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.