Front Office Executive

Drlogy Technologies Pvt. Ltd.; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Nidhi Hospital is seeking a Front Office Executive to coordinate front-office operations and ensure a smooth patient experience at Navrangpura location in Ahmedabad. The role covers patient registration, appointment management, and enquiry handling in a full-time, on-site capacity.

The candidate will welcome patients, manage schedules, and liaise with doctors, nurses, billing, and lab teams to support OPD/IPD processes, billing, and discharge coordination.

Qualifications

• 1-3 years of experience in front office or reception.
• Bachelor's degree in commerce or science (B.Com, M.Com, B.Sc).
• Proficient in MS Office and computer skills.

Responsibilities

• Manage day-to-day front-office and reception activities.
• Welcome and assist patients, attendants, and visitors.
• Register new and existing patients accurately.
• Schedule, reschedule, and confirm appointments.
• Handle telephone, email, and walk-in enquiries.
• Provide information regarding hospital services, doctors, and departments.
• Coordinate patient movement and guide patients to appropriate service areas.
• Coordinate with doctors, nurses, billing, laboratory, radiology, pharmacy, and other departments.
• Assist with patient forms, identification, and required documentation.
• Support OPD and IPD registration activities as assigned.
• Assist with billing, payment, and discharge coordination where applicable.
• Handle routine patient complaints and escalate unresolved issues.
• Maintain appointment records, registers, and front-office documentation.
• Follow up on appointments and patient communications.
• Support patient-feedback and customer-service activities.
• Prepare daily or periodic front-office reports.
• Maintain confidentiality and security of patient information.
• Ensure the reception area remains organized and service-ready.
• Follow hospital SOPs, service standards, and professional communication practices.

Skills

MS Office & Computer Skills

Reception & Enquiry Handling

HIS Data Entry

Education

B.Com

M.Com

B.Sc

Job description

Job Requirements

Experience: 1 - 3 Years Experience

Education

• B.Com
• M.Com
• B.Sc

All Gender

Vacancy: 1

Last Date to Apply: 03, April 2027

Job Role

Work Location: Nidhi Hospital, Stadium Commerce Road, Navrangpura, Ahmedabad - 380009

Work Mode: Work From Office

Department: Front Office

Role: Front Office Executive

Employment type

• Full time

Key Skills

Proficiency in MS Office & Computer Skills

Reception & Enquiry Handling

HIS Data Entry

Preference Languages

Any Language

Job Description

A Front Office Executive is responsible for coordinating front-office operations and ensuring a smooth and efficient patient experience. The includes patient registration, appointment management, enquiry handling, documentation, coordination with clinical and administrative departments, and support for billing and other patient-service activities.

• Manage day-to-day front-office and reception activities.
• Welcome and assist patients, attendants, and visitors.
• Register new and existing patients accurately.
• Schedule, reschedule, and confirm appointments.
• Handle telephone, email, and walk-in enquiries.
• Provide information regarding hospital services, doctors, and departments.
• Coordinate patient movement and guide patients to appropriate service areas.
• Coordinate with doctors, nurses, billing, laboratory, radiology, pharmacy, and other departments.
• Assist with patient forms, identification, and required documentation.
• Support OPD and IPD registration activities as assigned.
• Assist with billing, payment, and discharge coordination where applicable.
• Handle routine patient complaints and escalate unresolved issues.
• Maintain appointment records, registers, and front-office documentation.
• Follow up on appointments and patient communications.
• Support patient-feedback and customer-service activities.
• Prepare daily or periodic front-office reports.
• Maintain confidentiality and security of patient information.
• Ensure the reception area remains organized and service-ready.
• Follow hospital SOPs, service standards, and professional communication practices.