Front Office Executive

Ileseum Clubs; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Ileseum Clubs in Mumbai invites a friendly, customer-focused role to welcome members and visitors, respond to inquiries about services, memberships, schedules, and events, and resolve concerns promptly.

You will contribute to content for newsletters and social media, share feedback with management, assist in club events, and help maintain high standards of aesthetics, cleanliness, and order to enhance the member experience.

Responsibilities

• Welcome and assist members / visitors in a courteous and professional manner.
• Respond to phone calls, emails, and in-person inquiries regarding club services, membership plans, class schedules, and events.
• Address and resolve customer concerns promptly and efficiently.
• Keep members informed about upcoming events, promotions, and new services, and distribute promotional materials and club information.
• Assist in creating and updating content for newsletters, social media, and other club communications.
• Share customer feedback and insights with management to support service improvement initiatives.
• Assist in club events for planning, preparation, coordination, successful execution and feedback etc.
• Monitor and ensure the clubs quality in terms of aesthetics, look-feel- smell, cleanliness and orderliness

Job description

Role & responsibilities:

• Welcome and assist members / visitors in a courteous and professional manner.
• Respond to phone calls, emails, and in-person inquiries regarding club services, membership plans, class schedules, and events.
• Address and resolve customer concerns promptly and efficiently.
• Keep members informed about upcoming events, promotions, and new services, and distribute promotional materials and club information.
• Assist in creating and updating content for newsletters, social media, and other club communications.
• Share customer feedback and insights with management to support service improvement initiatives.
• Assist in club events for planning, preparation, coordination, successful execution and feedback etc.
• Monitor and ensure the clubs quality in terms of aesthetics, look-feel- smell, cleanliness and orderliness