Front Office Executive

Amaha; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Amaha in Bengaluru requires a front desk administrator to welcome patients and visitors, answer calls, provide information on hospital services, and assist with registrations and payments. The role supports a busy front office by maintaining records, handling billing and insurance verification, and coordinating across departments to ensure smooth patient flow.

The ideal candidate has a bachelor's degree, 2+ years in a healthcare or hospitality setting, strong organizational skills, and the

Qualifications

• A bachelor's degree in a relevant field.
• 2+ years in a customer-facing role, preferably in healthcare or hospitality.
• Strong organizational and administrative abilities with attention to detail.
• Ability to communicate in English, Hindi and Kannada.
• Flexibility to work varying hours and manage multiple tasks.
• Experience in patient services and enhancing patient satisfaction.
• Capable of performing physical tasks required in front desk reception.

Responsibilities

• Greet patients and visitors, creating a positive first impression.
• Answer phone calls, take messages, and direct calls to the correct departments.
• Provide information about hospital services, procedures, and policies.
• Assist with registration, appointments, and payment processing.
• Maintain and update patient records, both physical and electronic.
• Handle billing, insurance verification, and payment collection.
• Manage correspondence and coordinate with departments for smooth patient flow.
• Maintain front office cleanliness and organization.
• Monitor office supplies and assist with special administration projects.
• Ensure confidentiality of patient information in line with privacy regulations.

Skills

Organizational skills

Administrative skills

Patient services

Multilingual communication

Education

Bachelor's degree in a relevant field

Job description

• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.

Key Responsibilities

• Greeting and welcoming patients and visitors, creating a positive first impression.
• Answering phone calls, taking messages, and directing calls to the appropriate personnel or departments.
• Providing information to patients and visitors about hospital services, procedures, and policies.
• Assisting patients with registration, appointment scheduling, and payment processing.

Administrative Tasks

• Maintaining and updating patient records, both physical and electronic.
• Handling billing, insurance verification, and payment collection.
• Managing correspondence, including mail and emails.
• Coordinating with other departments to ensure smooth patient flow and efficient operations.
• Maintaining the cleanliness and organisation of the front office and reception area.

General Support

• Monitoring and managing office supplies and equipment.
• Assisting with special projects or tasks as assigned by the administration.
• Ensuring the confidentiality of patient information and adhering to HIPAA regulations.

Qualifications

• A bachelor's degree in a relevant field.
• Previous experience in a customer-facing role, particularly in a healthcare setting, is often beneficial.
• 2+ years in the field, with prior experience in a hospital or in hospitality.
• High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Proven expertise in managing patient services and enhancing patient satisfaction.
• Ability to work in flexible hours.
• Ability to handle multiple tasks effectively and priorities duties.
• Capable of performing physical tasks required in patient care and movement.
• Looking for candidates from Bangalore who can communicate in English, Hindi and Kannada.

Additional Information

Work Location: Whitefield, Bengaluru