Front Office Executive

Divine Heart Hospital Research Centre; Lucknow; On-site; INR 180,000 - 300,000; Full time

Job summary

Divine Heart Hospital Research Centre in Lucknow is seeking a proactive Front Office Executive to manage patient flow and greet visitors. You will ensure smooth reception operations, assist with registrations, and coordinate with clinical and administrative teams to support a positive patient experience.

The role emphasizes accurate record-keeping, efficient billing and insurance claims processing, and delivering high-quality customer service to patients, families, and staff in a busy hospital

Responsibilities

• Manage front office operations, ensuring a smooth flow of patients and visitors.
• Handle patient registration, billing, and insurance claims processing efficiently.
• Provide exceptional customer service to patients, families, and staff members.
• Maintain accurate records and reports for the front desk activities.
• Coordinate with other departments to resolve any issues or concerns.

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth flow of patients and visitors.
  
• Handle patient registration, billing, and insurance claims processing efficiently.
  
• Provide exceptional customer service to patients, families, and staff members.
  
• Maintain accurate records and reports for the front desk activities.
  
• Coordinate with other departments to resolve any issues or concerns.