Front Office Executive

The Trios Hotel; Kerala; On-site; INR 171,000 - 231,000; Full time

Benefits offered by this job

Food provided

Paid time off

Staff accommodation

Uniform and laundry

Job summary

The Trios Hotel in India seeks a Front Office Associate with a certificate or diploma in Hotel Management or Travel and Tourism. Candidates should have at least 1 year of 3-star hotel or resort experience and be fluent in English and Malayalam; Hindi is a plus.

The role includes greeting guests, handling reservations, check-in/out, billing, and coordinating with other departments to ensure guest satisfaction.

Qualifications

• Certificate or diploma in Hotel Management or Travel and Tourism.
• Minimum 1 year of experience in a 3-star hotel or resort.
• Fluent in English and Malayalam; Hindi is an advantage.
• Age between 19 and 30 years.

Responsibilities

• Greet guests at front office and lobby, handle reservations by phone and email.
• Check-in/check-out and billing per front office procedures.
• Maintain room inventory, update OTA and channel partners; coordinate with other departments.
• Manage guest requests and complaints with courtesy; collect feedback; report to Front Office Supervisor.
• Any other tasks as assigned by Front Office Supervisor.

Skills

English

Malayalam

Hindi advantage

Education

Certificate/Diploma in Hotel Management or Travel and Tourism

Job description

Candidates with a certificate / diploma in Hotel Management or Travel and Tourism. Minimum 1-year experience in a 3-star hotel or resort in a similar role. Fluent in Speaking English and Malayalam. Speaking Hindi is an advantage. Age: 19 to 30 years.

Greeting guests at the front office and hotel lobby. Receive walk-in guests at the front office and respond to reservation inquiries. Replying to reservations and other inquiries via. phone and e-mails in a professional manner. Check-in, check-out, and billing as per Front office Operation Systems and Procedures. Maintaining and updating Form-B and Form-C for foreign guests as per regulations. Maintaining room inventory records and updating OTA and channel partner. Coordination with other departments in the Hotel. Handle guest requests and complaints in a courteous manner to maintain guest satisfaction. Collect guest feedback. Reporting to Front Office Supervisor.

Any other tasks as assigned by Front Office Supervisor.

Salary: Rs 18,000.00 per month plus incentive, shared staff accommodation, food, uniform and laundry.

Job Type: Full-time

Pay: ₹18,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person