Front Office Associate

The Hosteller Hospitality; Madikeri, Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

The Hosteller Hospitality in South India is seeking a Front Desk Associate (FDA) for a full-time role in the Operations department. You will welcome guests, manage check-ins and check-outs, manage reservations, and provide information about hostel facilities to ensure a smooth arrival and comfortable stay.

The ideal candidate has hospitality education and at least one year of experience, with strong communication, customer service, and time-management skills.

Qualifications

• Educational background: Hospitality graduate or Hospitality diploma.
• 1 Year experience in hospitality industry.
• Good communication, interpersonal & time-management skills.

Responsibilities

• Understand the company's vision and expansion plans.
• Process all guest check-ins, check-outs, and room assignments.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
• Handle guest complaints.
• Interacts with customers on overall satisfaction.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Skills

Communication skills

Customer service

Time management

Interpersonal skills

Education

Hospitality diploma/degree

Job description

Job role: Front desk associate (FDA)

Duration: Full time

Location: South India

Department: Operations

Experience: 1 year in hospitality

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Process all guest check-ins, check-outs, and room assignments
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
• Handle guest complaints.
• Interacts with customers on overall satisfaction
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Qualifications:

• Educational background: Hospitality graduate or Hospitality diploma
• 1 Year experience in the Hospitality industry
• Good communication, interpersonal & time-management skills
• Location Flexible