Front Office Manager

The Grand Hotels; Manakkarai; On-site; INR 390,600 - 558,000; Full time

Job summary

A luxury hospitality company in Kanyakumari is seeking an experienced Front Office Manager. The role includes leading front office, concierge, and transport operations while ensuring top-notch guest experiences. Candidates should have proven management experience, strong leadership skills, and familiarity with PMS tools. English fluency is essential, with Tamil being an advantage. This full-time, on-site position offers a chance to shape luxury hospitality standards.

Qualifications

• Proven experience as Front Office Manager or Assistant Manager.
• Strong leadership, communication, and conflict resolution skills.
• Hands-on with PMS/reservations and basic revenue concepts.
• Knowledge of cashiering, night audit, and compliance standards.
• English fluency; Tamil/local language is an advantage.

Responsibilities

• Lead Front Office, Concierge, Bell Desk, and Transport operations.
• Ensure smooth arrivals/departures, VIP handling, and lobby experience.
• Coordinate room status with Housekeeping; prioritize rush/early check-ins.
• Oversee reservations, OTA coordination, upselling, and rate adherence.
• Manage cash handling, billing accuracy, and night audit oversight.
• Train, roster, and mentor the front-office team; maintain SOPs.
• Handle guest feedback/escalations and drive service recovery.
• Track KPIs and submit reports.

Skills

Leadership skills

Communication skills

Conflict resolution

PMS/Reservations knowledge

Customer service

Education

Degree/Diploma in Hospitality

Tools

PMS Tools

POS Systems

Job description

Front Office Manager — The Grand Hotels, Kanyakumari

Company

• We redefine luxury hospitality with world‑class stays, fine dining, and elegant venues.
• From grand banquet halls to open‑air spaces, we create unforgettable events and celebrations.

Role (Full‑time, On‑site)

• Lead Front Office, Concierge, Bell Desk, and Transport operations.
• Ensure smooth arrivals/departures, VIP handling, and lobby experience.
• Coordinate room status with Housekeeping; prioritize rush/early check‑ins.
• Oversee reservations, OTA coordination, upselling, and rate adherence.
• Manage cash handling, billing accuracy, and night audit oversight.
• Train, roster, and mentor the front‑office team; maintain SOPs.
• Handle guest feedback/escalations and drive service recovery.
• Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.
• Use PMS/POS tools for allocation, forecasting, and MIS.

Qualifications

• Proven experience as Front Office Manager/Assistant Manager.
• Strong leadership, communication, and conflict‑resolution skills.
• Hands‑on with PMS/reservations and basic revenue concepts.
• Knowledge of cashiering, night audit, and compliance standards.
• Degree/Diploma in Hospitality (preferred).
• English fluency; Tamil/local language an advantage.
• Flexibility for shifts/weekends/holidays.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Hospitality

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