Front Office Executive

Hotel Rang Sharda; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Hotel Rang Sharda in Mumbai seeks an experienced front desk professional to manage check-in/check-out, greet guests, and handle inquiries with courtesy. You will ensure smooth front office operations, accurate guest records, and seamless handovers during shifts.

The role requires coordinating with housekeeping and other departments, maintaining transaction logs, and delivering outstanding service to maximize guest satisfaction. Proficiency with IDS software and related systems is preferred.

Qualifications

• 2–7 years of experience in hospitality or related field.
• Hotel Management or equivalent qualification.
• Strong front desk management and guest relations skills.
• Knowledge of IDS software and other relevant systems.

Responsibilities

• Manage front office operations and smooth check-in/check-out.
• Respond to guest queries and concerns professionally, resolving issues promptly.
• Maintain accurate records of hotel transactions, room assignments, and guest information.
• Provide exceptional customer service to ensure high guest satisfaction.
• Collaborate with housekeeping and other departments to ensure room readiness.

Skills

Front desk management

Guest handling

Guest relations

Customer service

Education

Hotel Management or equivalent qualification

Tools

IDS software

Job description

Roles and Responsibilities

• Manage front office operations, ensuring smooth check-in/check-out processes for guests.
  
• Handle guest queries and concerns in a professional manner, resolving issues promptly.
  
• Maintain accurate records of hotel transactions, including room assignments and guest information.
  
• Provide exceptional customer service to ensure high levels of guest satisfaction.
  
• Collaborate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.
  

Desired Candidate Profile

• 2-7 years of experience in hospitality industry or related field.
  
• Hotel Management or equivalent qualification.
  
• Strong skills in front desk management, guest handling, guest relations, guest service management.
  
• Knowledge in IDS software and other relevant systems.