Front Office Assistants (Male)

2COMS Consulting Pvt. Ltd.; Ernakulam; On-site; INR 223,000 - 246,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Kochi, Kerala invites applications for a Front Office Assistant (Male) at a reputed hotel. The role requires guest-facing excellence and professional communication to ensure a memorable stay.

The duties include greeting guests, handling check-in/check-out, processing reservations and billing, and coordinating with housekeeping. Basic computer skills and knowledge of Hotel PMS software are preferred; Malayalam or Hindi are advantageous.

Qualifications

• Experience in front office operations in hospitality.
• Strong English communication.
• Willing to work in rotational shifts.

Responsibilities

• Greet guests and manage check-in/check-out.
• Handle reservations, registrations, and billing.
• Respond to inquiries by phone, email, or in person.
• Coordinate with housekeeping and other departments.
• Maintain guest records and front desk documents.
• Provide a professional and friendly guest experience.

Skills

English

Communication

Malayalam

Hindi

Customer service

Tools

Hotel PMS software

Job description

Job Description

Job Title: Front Office Assistants (Male)

Industry: Hospitality / Hotel

Job Summary:

We are hiring Front Office Assistants for a reputed hotel in Kochi, Kerala. The ideal candidate should have experience in hotel front office operations, excellent communication skills, and a customer-focused approach to ensure a pleasant guest experience.

Key Responsibilities:

• Welcome guests and manage check-in/check-out procedures.
  
• Handle room reservations, guest registrations, and billing activities.
  
• Respond to guest inquiries via phone, email, and in person.
  
• Coordinate with housekeeping and other departments to ensure smooth guest service.
  
• Maintain accurate guest records and front office documentation.
  
• Ensure a professional and friendly guest experience always.

Salary: INR 20,000 to 22,000 per month

Requirements

• Candidates must be from Kerala.
  
• Minimum 6 months of experience in a Front Office role within the hospitality industry.
  
• Experience in a 3-star hotel is preferred.
  
• Good communication skills in English.
  
• Only male candidates are eligible to apply
  
• Knowledge of Malayalam and/or Hindi is an added advantage.
  
• Basic computer knowledge and familiarity with Hotel PMS software.
  
• Willingness to work in rotational shifts, weekends, and public holidays.