Receptionist / Front Office Executive

Promac Hr Solutions; Guntur District; On-site; INR 201,000 - 312,000; Full time

Job summary

Promac Hr Solutions is seeking a friendly Front Office Executive for a busy hospitality environment in Andhra Pradesh. You will manage the front desk, assist guests and residents, and coordinate with internal teams to ensure smooth operations.

The ideal candidate has strong communication, a pleasant appearance, and the ability to handle multiple tasks in a fast-paced setting, with experience in MS Office and basic billing tasks.

Qualifications

• Graduate or Diploma in Hospitality, Hotel Management or related field.
• 47 years of experience in Front Office, Reception, Guest Relations, Hospitality or Customer Service.
• Experience handling guests/residents, front-office operations and customer queries.
• Experience in hotels, serviced apartments, co-living, residential communities or hospitality businesses preferred.
• Excellent communication, interpersonal and customer-handling skills.

Responsibilities

• Welcome and assist guests, residents and visitors with a warm and professional approach.
• Handle check-in and check-out processes and maintain accurate guest records.
• Manage front desk calls, enquiries, bookings and visitor requests.
• Provide information about property facilities, services and offerings.
• Coordinate with housekeeping, maintenance and other internal teams to resolve guest requests.
• Handle customer complaints and ensure timely resolution or escalation.
• Maintain daily front-office reports, registers and relevant documentation.
• Manage payments, receipts and basic billing/invoicing activities as required.
• Monitor guest/resident requests and follow up to ensure customer satisfaction.
• Maintain a clean, organised and professional front-office environment.
• Support the team with day-to-day administrative and operational activities.

Skills

Verbal and written communication

Customer service

Interpersonal skills

Pleasant personality

Task management

Problem-solving

Rotational shifts

MS Office

Education

Graduate/Diploma in Hospitality

Hospitality/Hotel Management field

Tools

MS Office

Job description

Job Summary

We are looking for a friendly, professional and customer-focused Front Office Executive to manage the front desk and ensure a smooth experience for guests, residents and visitors. The ideal candidate should have excellent communication skills, a pleasant personality and the ability to handle multiple responsibilities in a fast-paced hospitality environment.

Key Responsibilities

• Welcome and assist guests, residents and visitors with a warm and professional approach.
• Handle check-in and check-out processes and maintain accurate guest records.
• Manage front desk calls, enquiries, bookings and visitor requests.
• Provide information about property facilities, services and available offerings.
• Coordinate with housekeeping, maintenance and other internal teams to resolve guest requests.
• Handle customer complaints and ensure timely resolution or escalation.
• Maintain daily front-office reports, registers and relevant documentation.
• Manage payments, receipts and basic billing/invoicing activities as required.
• Monitor guest/resident requests and follow up to ensure customer satisfaction.
• Maintain a clean, organised and professional front-office environment.
• Support the team with day-to-day administrative and operational activities.

Required Skills

• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Pleasant personality and professional appearance.
• Basic knowledge of MS Office / Excel.
• Ability to handle multiple tasks and work under pressure.
• Good problem-solving and coordination skills.
• Comfortable working in rotational shifts, including weekends/holidays.

Eligibility

• Any Graduate / Diploma in Hospitality, Hotel Management or related field.
• 47 years of experience in Front Office, Reception, Guest Relations, Hospitality or Customer Service.
• Strong experience in handling guests/residents, front-office operations and customer queries.
• Candidates with experience in hotels, serviced apartments, co-living, residential communities or hospitality businesses are preferred.
• Excellent communication, interpersonal and customer-handling skills.