Front Office Executive

The Hosteller; Goa; On-site; INR 300,000 - 600,000; Full time

Job summary

A prominent hospitality company in India is seeking a front desk manager to oversee operations for its backpacker hostels. The ideal candidate should possess a hospitality degree and have 1-3 years of experience in hotel operations. Responsibilities include managing front office and housekeeping, resolving escalations, and coordinating with various departments. This is a full-time position requiring relocation anywhere in Southern India, offering a chance to be part of a dynamic team dedicated to high service quality.

Qualifications

• Minimum 1-3 years of experience in a hotel, hostel, or guest house.
• Must have extensive operational knowledge of hotel operations.
• Flexible to relocate anywhere in southern India.
• Willingness to relocate within southern India
• Strong attention to detail.

Responsibilities

• Manage the company's backpacker hostels effectively.
• Supervise various hotel functions including front office and housekeeping.
• Handle escalations and grievances efficiently.
• Oversee front desk, housekeeping, F&B, and engineering.
• Ensure quality across infrastructure, services and staff.
• Handle escalations and guest grievances.
• Coordinate with police, safety departments, vendors and local authorities.
• Collaborate with internal departments to resolve issues.

Skills

Operational knowledge of hotel operations

Attention to detail

Understanding of hospitality industry

Team supervision

Education

Hospitality graduate/post-graduate or diploma in hospitality

Job description

Location: South India

Department: Hotel operations

Job experience: 1-3 years

Job brief

A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Flexible to relocate anywhere in southern India
• High attention to detail

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Management, and Human Resources
• Industries: Hospitality, Food and Beverage Services, and Hotels and Motels