Front Office Executive

OYO; Hyderabad; On-site; INR 210,000 - 270,000; Full time

Job summary

OYO is seeking a Front Office Executive to be the first point of contact for guests at a resort property in Hyderabad. You will manage check-ins/outs, handle queries, and coordinate with housekeeping, maintenance, and F&B teams to ensure a smooth stay.

The role requires strong communication, a customer-focused attitude, and the ability to work in rotational shifts, including weekends and holidays. Accommodation and meals are provided at the resort.

Qualifications

• Education: 12th Pass / Diploma / Graduate preferred.
• Freshers welcome; hospitality/front office experience is a plus.
• Strong customer orientation and willingness to learn.

Responsibilities

• Welcome guests in a warm, professional manner.
• Manage check-in and check-out per SOPs.
• Handle guest queries, requests, and complaints promptly.
• Maintain accurate guest records in the system.
• Coordinate with housekeeping, maintenance, and F&B.
• Manage room allocations and booking queries.
• Process payments where applicable.
• Handle calls, emails, and guest communications professionally.
• Provide information on facilities, services, and local areas.
• Follow company policies and safety standards.
• Ensure front desk area is clean and welcoming.
• Provide shift handovers and support operations manager.

Skills

Communication skills

Customer service

Grooming & presentation

Multilingual

Basic computing

Teamwork

Shift flexibility

Education

12th pass / Diploma / Graduate

Tools

Property Management System

Job description

Role & responsibilities

We are looking for a *customer-focused, energetic, and well-groomed Front Office Executive* to be the first point of contact for our guests. The role involves managing guest check-ins and check-outs, handling guest queries and requests, coordinating with internal teams, and ensuring a smooth and positive guest experience throughout their stay.

Key Responsibilities

• Welcome and greet guests in a warm, professional, and courteous manner.
• Manage the complete check-in and check-out process as per company SOPs.
• Handle guest queries, requests, and complaints and ensure timely resolution.
• Maintain accurate guest records and update required information in the system.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure smooth property operations.
• Handle room allocations, booking-related queries, and guest requests.
• Ensure proper collection and recording of payments, wherever applicable.
• Manage calls, emails, and other guest communications professionally.
• Provide guests with information about resort facilities, services, activities, and nearby locations.
• Follow all company policies, operational processes, and safety standards.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Maintain proper shift handovers and ensure effective communication between teams.
• Support the Operations Manager in day-to-day resort operations.
• Proactively identify opportunities to improve guest satisfaction and overall service quality.

Required Skills

• Good communication and interpersonal skills.
• Customer-service-oriented approach with a positive and welcoming attitude.
• Ability to handle guest concerns calmly and professionally.
• Basic computer knowledge and ability to work with operational systems.
• Good coordination and teamwork skills.
• Good personal hygiene, grooming, and professional appearance.
• Good verbal communication skills in English, Hindi, and the local language.
• Ability to multitask and work in a fast-paced hospitality environment.
• Willingness to work in rotational shifts, including weekends and holidays.

Eligibility

• Education: 12th Pass / Diploma / Graduate preferred.
• Experience: Freshers can apply. Prior experience in hospitality, front office, customer service, or retail will be an added advantage.
• Strong customer orientation, a positive attitude, and willingness to learn are essential.

Accommodation & Food

• Accommodation and food will be provided by the resort.
• As this is a live-in property role, the selected candidate is expected to stay at the resort premises during their employment.
• Candidates should be comfortable working and staying at the property as per the assigned shift schedule and operational requirements.

Ideal Candidate

The ideal candidate should be friendly, well-groomed, customer-oriented, responsible, and comfortable working in a resort environment. Strong communication skills, a service mindset, and the ability to work effectively with different teams are important for success in this role

Food and Accomdation provided