Front Office Executive

Soukhyam Foundation; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Soukhyam Foundation in India is seeking a Front Desk and Administrative Support professional to manage the reception, handle calls and inquiries, and coordinate with internal teams and external partners.

The role requires graduate education (or a diploma in office administration) and excellent communication skills to maintain professional visitor interactions and confidential information handling.

Qualifications

• Graduate in any discipline; diploma in office administration may be considered.
• Strong verbal and written communication skills.
• Proficiency in MS Office and basic computer applications.
• Experience in front desk, reception, or administrative support is preferred.
• Ability to handle confidential information responsibly.

Responsibilities

• Welcome and attend to visitors, donors, beneficiaries, and guests professionally.
• Manage incoming calls, emails, and general inquiries.
• Maintain visitor records and coordinate efficiently.
• Direct visitors to the concerned departments or personnel.
• Schedule appointments and manage meeting rooms.
• Coordinate with internal teams and external stakeholders.
• Draft basic emails and official communications.
• Ensure reception area remains clean and presentable.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Service orientation

Confidentiality

Education

Graduate (any discipline)

Diploma in Office Administration

Tools

MS Office

Email

Basic computer apps

Job description

Role & responsibilities

1. Front Desk Management

• Welcome and attend to visitors, donors, beneficiaries, and guests professionally.
• Manage incoming calls, emails, and general inquiries.
• Maintain visitor records and ensure proper visitor coordination.
• Direct visitors to the concerned departments or personnel.

Administrative Support

• Manage appointments, meeting schedules, and conference room bookings.
• Handle incoming and outgoing courier, postal mail, and documents.
• Maintain records, registers, files, and other administrative documents.
• Support daily office administration and coordination.

Stakeholder Coordination

• Coordinate with internal teams, external agencies, vendors, and other stakeholders.
• Assist in organizing meetings, events, workshops, and foundation activities.
• Provide relevant information and assistance to beneficiaries and visitors as required.

Communication and Documentation

• Draft basic emails, letters, and official communications.
• Maintain confidentiality of organizational information and records.
• Ensure timely communication of messages to the concerned team members.

Office Management

• Ensure the reception area is clean, organized, and presentable.
• Monitor basic office supplies and coordinate replenishment.
• Support the HR and Administration team in routine office activities.

Educational Qualification

• Graduate in any discipline; candidates with a diploma in office administration may also be considered.

Experience

• 13 years of experience in front office, reception, customer service, or administrative support.
• Freshers with excellent communication and interpersonal skills may also be considered.

Required Skills

• Good verbal and written communication skills.
• Proficiency in MS Office, email, and basic computer applications.
• Strong interpersonal skills and a professional approach.
• Good organizational and multitasking abilities.
• Pleasant personality, patience, and a service-oriented attitude.
• Ability to handle visitors and confidential information responsibly.