Front Office Executive

Apollo Hospitals; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Apollo Hospitals in Gurugram is seeking an OPD Receptionist to deliver a courteous, efficient front-desk experience. You will greet patients, register visits, update HIS records, generate tokens and bills, and manage appointments to minimise waiting times.

The ideal candidate holds a graduate degree with 12 years of front-office or healthcare experience, and has strong English and local-language communication with proficiency in MS Office and HIS software.

Qualifications

• Graduate degree with 12 years of front-office or healthcare experience.
• Strong communication skills in English and the local language.
• Proficient in MS Office and HIS software.

Responsibilities

• Greet and guide patients and visitors at the front desk.
• Register new patients and update records in the HIS.
• Generate OPD tokens and bills.
• Schedule and confirm doctor appointments and manage patient queues to minimise waiting time.
• Handle phone and walk-in enquiries and coordinate with doctors, nurses, billing, and diagnostics.
• Maintain patient confidentiality and data accuracy.
• Calmly handle patient complaints or escalate to supervisor.

Skills

English proficiency

Local language proficiency

Empathy and patient service

Education

Graduate degree in front-office/healthcare

Tools

MS Office

HIS software

Job description

Role & responsibilities:

The OPD Receptionist is the first point of contact for patients and visitors, responsible for a courteous, efficient front-desk experience. Key duties include greeting and guiding patients, registering new patients and updating existing records in the Hospital Information System (HIS), generating OPD tokens and bills, scheduling and confirming doctor appointments, and managing patient queues to minimise waiting time. The role also involves handling phone and walk-in enquiries, coordinating with doctors, nurses, billing, and diagnostic departments, maintaining patient confidentiality and data accuracy, and calmly handling patient complaints or escalating them to the supervisor. The ideal candidate holds a graduate degree with 12 years of front-office or healthcare experience, has strong communication skills in English and the local language, is proficient in MS Office and HIS software, and shows empathy, patience, and a professional presentation.