Front Office Receptionist

Netfolks Consulting Pvt. Ltd.; Dehradun; On-site; INR 200,000 - 320,000; Full time

Job summary

Netfolks Consulting Pvt. Ltd. in Dehradun is seeking a hospital front desk executive to greet patients and visitors, register new patients, and manage patient records.

The role requires coordinating appointments, handling payments and billing, and ensuring timely documentation. Strong communication and basic computer skills are essential, with willingness to work in shifts including weekends.

Qualifications

• Graduate with BSc/MSc preferred.
• 1-3 years in hospital front-office / reception / administration.
• Good communication and interpersonal skills.
• Basic computer literacy with MS Office and hospital information software.
• Flexibility to work in shifts including mornings, evenings, weekends and holidays.

Responsibilities

• Greet patients and visitors courteously in person and by phone.
• Register new patients: collect demographics, contact details, create patient records/IDs.
• Schedule, confirm, reschedule or cancel appointments based on doctor availability.
• Collect payments from patients and handle billing procedures.
• Generate bills/invoices and attach to claim/preauthorization forms if applicable.
• Ensure timely reporting and documentation for admissions, discharges, patient counts, billing/claims, and cash collections.

Skills

Communication skills

Interpersonal skills

Data entry

MS Office

Education

Bachelor's degree

Graduate with BSc/MSc preferred

Tools

MS Office

Hospital information software

Job description

Role & Responsibilities

• Greet patients and visitors courteously and professionally in person and by phone.
• Register new patients: collect demographic & contact details; create patient records / OPD cards / unique ID (UHID or hospital-specific ID); update existing patient data.
• Schedule, confirm, reschedule or cancel appointments based on doctor/department availability.
• Collect payments from patients (cash/ card / other modes) when applicable.
• Handle billing procedures generate bills/invoices, attach bills to claim/preauthorization forms if applicable.
• Ensure timely reporting / documentation e.g. for admissions, discharges, patient counts, billing/claims, cash collections.

Preferred Candidate Profile

• Education: Graduate with BSc / MSc preferred.
• Prior experience: 1-3 years in hospital front-office / reception / administration preferred; freshers with good communication and basic computer knowledge may also be considered.
• Good communication and interpersonal skills; polite, empathetic and patient-friendly demeanor.
• Basic computer literacy familiarity with MS Office (Word, Excel, Outlook) and preferably hospital information / patient-management software.
• Flexibility to work in shifts mornings, evenings, weekends, and public holidays as required by hospital operations.
• Excellent typing speed and data-entry proficiency (accurate and reasonably fast)