Front Office Executive

KeyValue Software Systems Pvt. Ltd; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Zoho is seeking a Front Office Executive in India for a fresh-to-1-year experience candidate. You will welcome visitors, manage calls and emails, and maintain a neat reception area while coordinating calendars and meeting rooms.

You will assist in events planning and travel arrangements, ensuring smooth operations. The role emphasizes empathetic customer service, effective communication, and collaboration with HR and Administration.

Qualifications

• Bachelor’s degree in any discipline is required.
• 0–1 year of front office or administrative experience welcomed.
• Strong verbal and written communication skills are essential.
• Proficiency with MS Office applications is expected.

Responsibilities

• Greet visitors warmly and serve as the friendly first point of contact.
• Handle incoming calls, emails and inquiries with clarity and empathy.
• Keep the reception area clean, organized and welcoming.
• Coordinate calendar scheduling and meeting room bookings.
• Assist with mail handling, deliveries and office supplies.
• Support event planning and coordination activities as needed.
• Arrange travel for staff and visitors within policy and budget.
• Coordinate with HR and Administration to streamline daily operations.

Skills

Verbal communication

Written communication

Empathy

Time management

Multitasking

Education

Bachelor’s degree in any discipline

Tools

MS Office

Job description

We are seeking a Front Office Executive with a compassionate, empathetic, and graceful demeanor to be the welcoming face of our organization. This position is ideal for candidates who are fresh out of college or have up to one year of relevant experience. If you have a passion for customer service and a friendly approach, we invite you to join our team and grow with us!

What you will do:

Warmly greet visitors, clients, and employees, ensuring they feel valued from the moment they step in.

Manage incoming phone calls, emails, and inquiries with clarity and empathy, directing them to the appropriate personnel or departments.

Maintain a clean, organized, and inviting reception area. Coordinate incoming and outgoing mail, deliveries, and general office supplies.

Assist in managing calendars, scheduling appointments, and coordinating meeting rooms. Communicate any changes in schedules promptly.

Provide support in planning and executing company events

Make travel plans for employees and visitors, including booking flights, accommodation, and local transportation, while adhering to company policies and budgets.

Handle insurance procedures—file claims, keep necessary records, and coordinate with providers for timely resolution.

Provide an empathetic ear and compassionate approach when addressing inquiries or concerns. Strive to resolve issues and ensure a positive experience.

Work closely with other departments, especially HR and Administration, to streamline daily operations and ensure smooth workflows.

What makes you a great fit:

Bachelor’s degree in any discipline.

Experience:

0–1 year of experience in a front office or administrative role (freshers are welcome to apply).

Communication Skills:

Excellent verbal and written communication abilities. Comfortable interacting with diverse groups of people.

Empathy & Compassion:

Capable of handling visitors and colleagues with patience, understanding, and genuine care.

Maintain a neat, poised, and approachable presence at the front desk.

Familiarity with MS Office (Word, Excel, Outlook) and general comfort with learning new tools.

Organization & Time Management:

Able to handle multiple tasks efficiently, prioritize responsibilities, and meet deadlines.

Join us and become the friendly face and gracious first point of contact for everyone who walks through our doors!